James Willett
Prince Frederick
Summary
Certified HVAC Technician bringing more than 20+ years of experience in HVAC maintenance and repair. Adept HVAC Technician with a proven track record from Griffith Energy Services, enhancing system efficiency and customer satisfaction through expert diagnostics and maintenance. Leveraged exceptional customer service and technical troubleshooting skills to resolve complex issues, resulting in significant energy savings and repeat business. Demonstrated commitment to safety and team collaboration. Detail-oriented.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HVAC Technician
Griffith Energy Services
10.2009 - Current
- Traveled to job sites for both scheduled and emergency appointments.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Worked overtime, holidays and weekends to accommodate company needs.
Propane Service Techncian
Suburban Propane
07.2005 - 08.2009
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Tested systems, noting issues and completing preventive maintenance.
HVAC Technician
Air Engineering
03.2004 - 03.2005
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Repaired and replaced heating and air conditioning systems for commercial customers.
- Maintained boilers, hot water systems and gas heating equipment.
HVAC Technician
A Plus Heating And Cooling
09.2003 - 11.2004
- Traveled to job sites for both scheduled and emergency appointments.
- Installed new heating, ventilation, and air conditioning systems in residential buildings.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
Education
Associate of Occupational Studies - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Universal Technical Institute of Arizona
Avondale, AZ08.2003
High School Diploma -
Maurice J. Mcdonough High School
Pomfret, MD05.2002
Skills
- Exceptional Customer Service
- Dedicated Team Player
- Self Motivation
- Technical Troubleshooting
- Diagnostic Techniques
- Recovering and recycling
- Cooling systems maintenance
- Package and split systems
- Piping Systems
- Boiler Operations
- Gas Furnaces
- Leak Checks
Certification
- Universal CFC Certified
- HVAC Apprentice License
- NATE Certified
- Currently working on Journeyman License
Timeline
HVAC Technician
Griffith Energy Services
10.2009 - Current
Propane Service Techncian
Suburban Propane
07.2005 - 08.2009
HVAC Technician
Air Engineering
03.2004 - 03.2005
HVAC Technician
A Plus Heating And Cooling
09.2003 - 11.2004
Associate of Occupational Studies - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Universal Technical Institute of Arizona
High School Diploma -
Maurice J. Mcdonough High School
- Universal CFC Certified
- HVAC Apprentice License
- NATE Certified
- Currently working on Journeyman License
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