James Williams
Independence,MO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Desktop; Support Tier 2
Oracle
08.2019 - 02.2024
- Contributed to the development of knowledge base articles, enhancing the availability of self-service resources for endusers.
- Conducted remote diagnostics and repairs as needed, minimizing disruptions for clients experiencing technical difficulties outside business hours.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Desktop Support Tier 2
Allegion
10.2015 - 05.2019
- Researched and identified solutions to technical problems.
- Contributed to the development of knowledge base articles, enhancing the availability of self-service resources for endusers.
- Set up and administered [Type] and [Type] systems and configurations.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Configured and tested new software and hardware.
Education
Bachelor of Science - Cyrbwer Security
ITT Technical Institute -Kansas City
Kansas City, ,MO09.2015
Skills
- Equipment Inspection
- Hardware and software installation
- Scripting Languages
- Interpersonal Skills
- Application support
- Remote Support
Timeline
Desktop; Support Tier 2
Oracle
08.2019 - 02.2024
Desktop Support Tier 2
Allegion
10.2015 - 05.2019
Bachelor of Science - Cyrbwer Security
ITT Technical Institute -Kansas City