Summary
Overview
Work History
Education
Skills
Previous Internship
Timeline
Generic

James Williams

Boston,MA

Summary

Meticulous Host with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Proactive intern at Smith, Costello & Crawford, adeptly supported legal teams in healthcare, energy, and cannabis law. Excelled in note-taking, legal research, and financial management. Known for attention to detail, multitasking, and maintaining confidentiality. Gained valuable experience in a dynamic legal environment, poised for future success in the field.

Overview

3
3
years of professional experience

Work History

Restaurant Host

Naco Taco
07.2021 - Current
  • Answered phone calls to take orders, give information and document reservations.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Advised customers about special offerings and menu items to help drive sales.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

No Degree - Advertisement

Boston University
Boston, MA
06.2025

High School Diploma -

East Boston High School
East Boston, MA
06.2021

Skills

  • Guest Inquiries
  • Legal Research
  • Project Management
  • Guest Experience Management
  • Disciplinary Action
  • Sales and Marketing
  • Service Prioritization
  • Professional Relationships
  • Train Staff
  • Efficient Teamwork Skills
  • Legislative Tracking
  • Presentation Skills

Previous Internship

Intern, Smith, Costello & Crawford Public Policy Firm


[5/31/2023 - 8/10/2023]


Smith, Costello & Crawford is a distinguished public policy firm specializing in healthcare, energy, and cannabis law. As an intern, I played a pivotal role in supporting the firm's esteemed team of lawyers, contributing to the successful execution of client objectives.


Key Responsibilities:


  • Provided comprehensive support to lawyers by attending joint committees and diligently recording pertinent discussions on State Bills relevant to the firm's focus areas.
  • Conducted regular bank runs and performed meticulous research on historical cases, equipping the legal team with valuable insights to better serve clients.
  • Assisted in the organization of the firm's SCC lobby report, ensuring accuracy and efficiency in reporting procedures.
  • Managed transactions made with the company's Amex card, maintaining detailed records of expenditures across all employees.


Achievements:

  • Acquired hands-on experience within a professional legal environment, demonstrating adaptability and competence in the role of assistant to multiple lawyers.
  • Demonstrated exceptional attention to detail and organizational skills, resulting in streamlined processes for note-taking during committee meetings and meticulous record-keeping of financial transactions.
  • Successfully managed competing priorities and deadlines, showcasing strong multitasking abilities.
  • Actively contributed to team collaboration and cohesion, fostering a positive work environment and supporting colleagues in achieving collective goals.


Timeline

Restaurant Host

Naco Taco
07.2021 - Current

No Degree - Advertisement

Boston University

High School Diploma -

East Boston High School
James Williams