Summary
Overview
Work History
Education
Skills
Languages
Hobbies And Interests
Education - High School
Projects
Timeline
Generic

Juan Rodriguez

Pembroke Pines,FL

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Restaurant Host

Prosecco22
09.2023 - 10.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Online Shopper

Walmart
01.2023 - 07.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Assossiate

Home Depot
04.2019 - 12.2021
  • Engage customers warmly and provide exceptional assistance throughout their shopping experience
  • Collaborate with team members to support store operations and maintain a well-organized sales floor
  • Safely operated forklifts to transport and stack materials in accordance with company procedures and safety guidelines
  • Ability to read and interpret documents, such as work orders and safety manuals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Assossiate

Kohls Inc
10.2018 - 04.2019
  • Kohl's is a leading retail store chain known for providing an unparalleled shopping experience to its customers
  • With a diverse range of high-quality products and a commitment to exceptional customer service, Kohl's has become a preferred destination for shoppers seeking value, style, and convenience
  • Engage customers warmly and provide exceptional assistance throughout their shopping experience
  • Handle customer inquiries, concerns, and returns with a positive and professional demeanor
  • Acted as one of the top company credit cards salesmen.

Education

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2020

Skills

  • Strong communication skills
  • Excellent customer service
  • Quick learner
  • Results-driven
  • Adaptable
  • Enthusiastic
  • Strong problem-solving skills
  • Salesforce
  • Sales technique
  • Lead generation
  • Prospection
  • Cold calling
  • Bilingual
  • Reservation Management
  • Phone Inquiries
  • Assist Customers
  • Guest Flow
  • Utensil and Glassware Replenishment
  • Call Center Operations
  • Service Recommendations
  • Information Updates
  • Spanish Interpreting
  • Store Layouts
  • Stocking and Replenishing
  • Process Optimization
  • Time Management
  • Customer Satisfaction

Languages

English
Spanish

Hobbies And Interests

  • Perfecting Customer Service Skills
  • Enhancing Data Analyzing Abilities
  • Becoming a Better Salesman

Education - High School

Charles W Flanagan, Pembroke Pines, FL

Projects

Building a Cryptocurrency Portfolio, 12/2020, Present, The goal of this project was to build a well-diversified and balanced cryptocurrency portfolio, leveraging my understanding of the blockchain ecosystem, market trends, and risk management. By undertaking this project, I aimed to explore the exciting world of cryptocurrencies while actively managing investments to achieve optimal returns. Conducted extensive research on various cryptocurrencies, including Bitcoin, Ethereum, and altcoins, to understand their fundamentals, use cases, and potential for growth.

Timeline

Restaurant Host

Prosecco22
09.2023 - 10.2023

Online Shopper

Walmart
01.2023 - 07.2023

Sales Assossiate

Home Depot
04.2019 - 12.2021

Sales Assossiate

Kohls Inc
10.2018 - 04.2019

High School Diploma -

Charles W Flanagan High School

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Juan Rodriguez