James Williams
Dallas,TX
Summary
Detail-oriented Project and Marketing Coordination professional with a proven track record in supporting high-volume production workflows and coordinating complex client projects to ensure timely delivery. Expertise in communication, quality assurance, scheduling, team coordination, and customer engagement enhances the ability to manage project timelines effectively. Skilled in organizing resources and driving marketing initiatives, including print campaigns and production logistics, while fostering strong relationships with clients and internal teams. Recognized for exceptional attention to detail and creative problem-solving capabilities that contribute to successful project outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Consultant
FedEx
11.2025 - Current
- Lead daily project workflows for print and marketing-related production, overseeing intake, scheduling, execution, and quality control to ensure all deliverables meet client expectations.
- Coordinate cross-functional activities including equipment operation, job routing, and resource planning for multiple simultaneous client projects.
- Mentor and onboard new team members on project procedures, communication standards, and operational best practices.
- Collaborate with clients to understand project needs, recommend solutions, and support campaigns through tailored print and media production.
- Support store revenue goals by identifying opportunities to upsell promotional materials, print packages, and shipping solutions.
Retail Customer Service Associate
FedEx
11.2021 - 11.2025
- Managed customer project requests, including marketing materials, presentations, signage, and custom print products.
- Coordinated special orders by gathering requirements, preparing estimates, and organizing production schedules to meet deadlines.
- Supported operational tasks including financial reporting, inventory management, and supply allocation for upcoming projects.
- Served as a key contact for corporate clients, tracking project progress and ensuring clear communication throughout the lifecycle.
- Trained new employees on customer communication, workflows, and brand presentation.
Shift Leader – Operations
Educational Products
06.2015 - 08.2016
- Coordinated workflow for a 20-member team, managing production tasks, packaging, and order fulfillment.
- Managed 500+ daily orders with prioritization and accuracy.
- Delegated daily tasks and communicated production metrics to achieve forecasting goals.
- Improved operational efficiency through process organization and monitoring output.
Education
Bachelor of Arts - Media Strategies, Public Relations
Texas Tech University
12-2018
Associate of Arts - undefined
Collin Community College
05-2015
Skills
- Project Coordination & Scheduling
- Workflow & Process Optimization
- Marketing & Campaign Support
- Client Communication & Relationship Management
- Cross-Functional Team Collaboration
- Inventory & Resource Planning
- Financial Reporting & Data Entry
- Microsoft Office Suite
- Print & Production Coordination
- Quality Assurance
- Problem Solving & Critical Thinking
- Adaptability & Fast-Paced Environment Execution
Certification
Certification in Sports Media
Timeline
Lead Consultant
FedEx
11.2025 - Current
Retail Customer Service Associate
FedEx
11.2021 - 11.2025
Shift Leader – Operations
Educational Products
06.2015 - 08.2016
Associate of Arts - undefined
Collin Community College
Bachelor of Arts - Media Strategies, Public Relations
Texas Tech University