James Williams
KFC Restaurant
Brooklyn,NY
Summary
Dynamic and results-driven professional with a strong work ethic and excellent customer service skills, honed at KFC Restaurant. Proven ability to enhance customer satisfaction and streamline operations, leveraging product knowledge and problem-solving abilities to achieve sales goals. Quick learner adept at adapting to new technologies and maintaining accuracy in fast-paced environments.
Work History
Front End Cashier
- Operated cash register efficiently, processing transactions and managing customer payments.
- Assisted customers with menu inquiries, ensuring a positive dining experience.
- Maintained cleanliness and organization of front counter area during peak hours.
- Collaborated with team members to ensure timely service and order accuracy.
- Handled customer complaints professionally, resolving issues to enhance satisfaction.
- Monitored inventory levels at front counter, communicating needs to management effectively.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Overnight Associate
- Maintained accurate inventory levels through diligent stock organization and replenishment.
- Assisted customers with inquiries, ensuring a positive shopping experience during overnight hours.
- Operated equipment for product handling, adhering to safety protocols and operational guidelines.
- Collaborated with team members to efficiently restock shelves and maintain store presentation standards.
- Monitored sales floor for cleanliness and safety, reporting issues promptly to management.
- Adapted to changing priorities, demonstrating flexibility in fast-paced overnight retail environment.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
Warehouse Packer
- Packaged products efficiently to meet daily shipping quotas.
- Operated packaging machinery, ensuring optimal performance and safety compliance.
- Conducted quality checks on packaged goods to maintain high standards.
- Collaborated with team members to streamline packing processes and reduce waste.
- Trained new employees on packing procedures and safety protocols effectively.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Loaded merchandise into specific packages suited for product dimensions.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Operated manual pallet jacks and forklifts to move and store materials.
- Expedited shipping times, maintaining close attention to priority orders and deadlines.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma
Skills
Quick learner
Strong work ethic
Excellent customer service
Patience and empathy
Customer service
Building rapport
Product merchandising
Accounting software
Product knowledge
Store policies
Upselling strategies
Microsoft Word
Accuracy and attention to detail
Time management
Fast typing speed
Independent worker
Problem-solving
Maintains confidentiality
Work prioritization
Resourceful
Able to understand new technology
Additional Information
I’ve been on workers comp for about a year and a half and just got cleared to work again with my partial disability I’m looking to try and expand and find more for myself now that I’m finally able to get back to things.
Timeline
Front End Cashier
KFC Restaurant
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Overnight Associate
Walmart
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Warehouse Packer
Genpak
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Middletown High School
High School Diploma
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