James Willis
Plano,TX
Summary
Growth-minded sales professional with a background in customer engagement, relationship development, and needs-based communication. Experienced in connecting with customers, identifying motivations, and guiding buying decisions through trust-driven conversations. Known for resilience, professionalism, and a strong work ethic in fast-paced environments. Eager to develop further in an inside sales/SDR career track while contributing to team sales goals and long-term client relationships.
Overview
19
19
years of professional experience
Work History
Crew Member
Trader Joe's
Plano, USA
10.2017 - Current
- Built meaningful customer connections through authentic, relationship-driven conversations.
- Engaged customers to understand preferences, and recommend tailored product solutions.
- Supported loyalty and repeat engagement through consistent follow-through, and positive interactions.
- Contributed to team-oriented sales environments with reliability, and strong communication.
Freelance Stagehand
ProSound Audio
Houston & Dallas, USA
03.2014 - 10.2017
- Worked alongside event teams, vendors, and coordinators to support high-value client outcomes.
- Demonstrated adaptability, accountability, and teamwork in deadline-driven environments.
- Earned trust by maintaining professionalism, and strong interpersonal communication.
Bakery Supervisor
Sam's Club
McKinney, USA
04.2016 - 04.2017
- Led team engagement and customer experience initiatives with a service-first mindset.
- Coached employees on communication best practices and member relationship-building.
- Resolved concerns through proactive listening and solution-driven responses.
Tire Technician
Sam's Club
McKinney, USA
12.2007 - 04.2016
- Educated customers on service options, helping them make confident purchase decisions.
- Strengthened member loyalty through dependable support and relational communication.
Produce Associate
Sam's Club
McKinney, USA
12.2006 - 12.2007
- Supported department-level service, merchandising, and customer interaction efforts.
Skills
- Prospect and customer engagement
- Rapport building and trust development
- Discovery-style conversations
- Value and benefits communication
- Retention-focused customer support
- Problem-solving and active listening
- Adaptability in fast-paced environments
- Growth and continuous learning mindset
Strengths Growth Attributes
- Natural relationship-builder with strong interpersonal communication skills
- Resilient, adaptable, and dependable in high-energy work environments
- Highly coachable and eager to develop within a professional sales organization
Relevant Sales Skills
- Prospect and customer engagement
- Rapport building and trust development
- Discovery-style conversations
- Value and benefits communication
- Retention-focused customer support
- Problem-solving and active listening
- Adaptability in fast-paced environments
- Growth and continuous learning mindset
Timeline
Crew Member
Trader Joe's
10.2017 - Current
Bakery Supervisor
Sam's Club
04.2016 - 04.2017
Freelance Stagehand
ProSound Audio
03.2014 - 10.2017
Tire Technician
Sam's Club
12.2007 - 04.2016
Produce Associate
Sam's Club
12.2006 - 12.2007