James Willoughby
Shepherd,Michigan
Summary
Versatile HVAC professional with experience from technician to branch manager. Skilled in dispatch coordination, service billing, and parts ordering, with deep knowledge of furnaces, boilers, water heaters, and air conditioning. Focused on reliable service, organized operations, and strong customer support.
Overview
26
26
years of professional experience
Work History
Branch Manager
Custom Heating & Plumbing
Mt Pleasant, MI
01.2025 - Current
- Managed branch operations for Custom Heating & Plumbing service office.
- Managed daily branch operations for heating and plumbing service teams.
- Coordinated customer scheduling, dispatch, and service follow-up for residential and commercial jobs.
- Supervised technicians, office staff, and field workflows across branch activities.
Service Manager
Custom Heating & Plumbing
Mt Pleasant, North Carolina
11.2010 - 01.2025
- Managed heating and plumbing service schedules for Custom Heating & Plumbing customers.
- Order parts for plumbing and hvac techs
- Billed service calls and parts
Service Technician
Custom Heating & Plumbing
Mt pleasant, mi, MI
11.2000 - 11.2010
- Repaired furnaces, boilers, water heaters, air conditioning.
Education
Hvac Certificate - Hvac
Mid Michigan Community College
Harrison, MI05-1995
High School Diploma -
Shepherd High School
Shepherd, MI05-1993
Skills
- Branch operations management
- Service scheduling
- Parts ordering
- Service billing
- Dispatch coordination
- Customer relationship management
- Built my home in 2020 diner everything from dig the hole, pour the concrete, frame The house, wire,hvac,trim, and side the home
- I also repair trucks and farm equipment in my spare
Timeline
Branch Manager
Custom Heating & Plumbing
01.2025 - Current
Service Manager
Custom Heating & Plumbing
11.2010 - 01.2025
Service Technician
Custom Heating & Plumbing
11.2000 - 11.2010
Hvac Certificate - Hvac
Mid Michigan Community College
High School Diploma -
Shepherd High School