James Wilson
Kissimmee
Summary
A highly driven and experienced individual with strong people and development skills seeking an opportunity to drive continued success within a company.
Overview
22
22
years of professional experience
Work History
Security Officer
Hilton Grand Vacations Club Mystic Dunes
Kissimmee
04.2026 - Current
- Responsible for the safety of our guests and staff
- Addresses guests issues with key assists and other issues a guest may have
- Responsible for patrolling and securing buildings within the property
GM/Operating Partner
United Skates, Indianapolis
04.2024 - 03.2024
- Ran multiple roller skating rinks. Responsible for the day-to-day business operations.
- Hired and terminated employees.
- Managed labor costs and budget.
- Responsible for remodel/building changes/enhancements
Operations Manager
FedEx Ground
01.2021 - 03.2024
- Oversees Outbound sort dock operations
- Responsible for the productivity of our respective sort
- Accountable for maintaining staffing and the training of our package handlers
Project Team Supervisor
Best Buy
01.2014 - 01.2021
- Overseen a team that was accountable for maintaining and updating the internal layouts of the stores within my respective market area and external market stores
- Responsible for the staffing and budgeting within our respective market
- Responsible for the training and retention of the employees in my charge
- Overseen the work with 3PL and our contracting partners
- Responsible for the communication within my respective market area with retail leadership/market staff
Operations Manager
FedEx Ground
01.2010 - 01.2014
- Accountable for the sort operations at our respective terminal
- Responsible for the hiring/terminations of employees
- Responsible for managing our fiscal budgets for our terminal
- Overseen both sort operations during my tenure
- Assisted with fellow management on driver and route allocations
Work Area Leader
FedEx Ground
01.2006 - 01.2010
- Trained new hires to enhance their skills and integrate into the team.
- Improved employee retention by enhancing workplace environment and engagement strategies.
- Our terminal had the lowest amount of turnover and the best new hire productivity in our respective district
- Provided training that improved productivity according to established metrics.
Hub Supervisor
UPS
01.2004 - 01.2006
- Led employees to foster a culture influencing labor, safety, and productivity
- Accounted for the overall productivity of our hubs through effective management.
Education
High School Diploma -
Warren Central High School
Associates Degree - Business Science
Indiana Wesleyan University
Skills
- Accountability
- Accountability measures
- Interpersonal communication
- Relationship management
- Multitasking
- Stress management
- Structured approach
- Talent development
- Budget management
Timeline
Security Officer
Hilton Grand Vacations Club Mystic Dunes
04.2026 - Current
GM/Operating Partner
United Skates, Indianapolis
04.2024 - 03.2024
Operations Manager
FedEx Ground
01.2021 - 03.2024
Project Team Supervisor
Best Buy
01.2014 - 01.2021
Operations Manager
FedEx Ground
01.2010 - 01.2014
Work Area Leader
FedEx Ground
01.2006 - 01.2010
Hub Supervisor
UPS
01.2004 - 01.2006
High School Diploma -
Warren Central High School
Associates Degree - Business Science
Indiana Wesleyan University