James Wisowaty
Saint Helens,OR
Summary
Experienced Ticketing Manager with a strong background in box office operations, customer service, and staff training. Known for accurate ticket processing, clear communication, and smooth event support across concerts, film nights, and private events.
Overview
27
27
years of professional experience
Work History
Ticketing Manager
McMenamins
Portland, OR
03.2000 - Current
- Managed ticketing tasks for McMenamins event venues and entertainment calendars.
- Coordinated event inventory, seating charts, and ticket release schedules.
- Processed refunds, exchanges, and payment adjustments through ticketing systems.
- Trained staff on ticket procedures, cash handling, and guest service standards.
- Communicated with promoters, venue teams, and artists on show details.
- Resolved ticketing issues for concerts, film nights, and private events.
- Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously, and respectfully.
- Conducted ticket inventory for sales, marketing, fulfillment, and distribution for concerts and sports events.
- Compiled pricing, holds, and presale breakdown grids and oversaw event inventory while working in conjunction with local box office staff.
- Oversaw customer support, box office teams, and lost-and-found and information booths, training teams to deliver memorable and exceptional patron services.
- Designed and maintained special ticket offers, directed implementation through ticket sales and service staff and created annual season ticket holder upgrade program.
- Recruited and trained supervisory staff members and equipped supervisors to train, mentor, and lead customer-facing ticket teams.
- Managed customer inquiries related to tickets purchased through various channels such as phone, email and web chat.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and executed event-based ticketing processes and timelines to offer seamless customer experiences from launch through event admissions.
Education
Bachelor of Arts - Journalism
Keene State College
Keene, NH12-1997
Skills
- Ticketing system expertise
- Box office management
- Box office operations
- Seating chart management
- Refund processing
- Inventory management
- Cash handling
- Sales reporting
- Group sales
- Vendor relations
- Staff training
- Hiring and training
- Staff development
- Team leadership
- Problem solving
- Customer service
- Communication skills
- Time management
Timeline
Ticketing Manager
McMenamins
03.2000 - Current
Bachelor of Arts - Journalism
Keene State College