Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Wood

Prospect,VA

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

6
6
years of professional experience

Work History

Youth Mentor

Saving Families
05.2023 - 09.2023
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Built lasting relationships with youth and parents or guardians.
  • Created workshops for youth to improve communication skills, teamwork and cooperation.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Youth Worker

Lynchburg Detention Center
01.2023 - 04.2023
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Worked with countless at-risk youth to assist with societal reintegration after prolonged institutionalization.
  • Facilitated group and individual support sessions for reintegration into home settings with biological or foster families.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.

Asset Protection Customer Host

Walmart
08.2022 - 01.2023
  • Controlled reduction of loss inventory by protecting company assets.
  • Checked CCTV for evidence of shoplifting.
  • Wrote reports outlining activities and results.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.

Picker & Packer

J Crew Customer Service And Distribution Center
01.2021 - 04.2022
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Used RF scanners to track orders and verify accuracy.

Call Center Customer Service Representative

Capital One
01.2018 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Prince Edward County High School
Farmville, VA
05.2015

Skills

  • Monitoring Academic and Recreational Activities
  • Shoplifter Detection
  • Active Listening
  • Order Fulfillment
  • Inmate Monitoring

Timeline

Youth Mentor

Saving Families
05.2023 - 09.2023

Youth Worker

Lynchburg Detention Center
01.2023 - 04.2023

Asset Protection Customer Host

Walmart
08.2022 - 01.2023

Picker & Packer

J Crew Customer Service And Distribution Center
01.2021 - 04.2022

Call Center Customer Service Representative

Capital One
01.2018 - 03.2021

High School Diploma -

Prince Edward County High School

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James Wood