James Wood

• Performed multiple leadership roles in development of the (RTS) national strategy; RTS performance analysis, Director of RTS procedures and performance, National Director of Technical Teams, Director of Service Capability
• Developed the national strategy for property renovations, maintenance and service management across diverse residential portfolios.
• Collaborated with cross-functional teams to improve tenant satisfaction and retention rates.
• Mentored regional directors to foster leadership skills and operational excellence.
• Established performance metrics to monitor compliance with company standards and regulations.
• Developed skilled technical support teams that offers in-home support for all service jobs.
• Developed and implemented national strategies to increase organizational capacity, improve service delivery, and expand public outreach.
• Evaluated individual and team business performance and identified opportunities for improvement.

• Trade licensed (Master); Electrical, HVAC, Plumbing
• Led startup and creation of operational procedures and workflow planning.
• Managed daily operations of HVAC and Plumbing and Electrical service jobs and projects.
• Coordinated scheduling for technicians and service appointments.
• Oversaw inventory management and procurement of tools and materials.
• Developed maintenance plans for client electrical systems and equipment.
• Trained new employees on safety protocols and operational procedures.
• Ensured compliance with local, state, and federal regulations.
• Fostered client relationships through effective communication and service delivery.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Developed strategic plans to increase profitability and efficiency.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Developed policies and procedures for the organization.

• Oversaw daily facilities maintenance operations across multiple residential properties.
• Participated in developing policies regarding operational procedures.
• Developed and implemented preventative maintenance programs for all facilities equipment.
• Provided technical assistance in resolving complex mechanical problems related to facilities infrastructure.
• Oversaw the development of short-term plans for major renovations or improvements.
• Coordinated with vendors to purchase necessary materials and supplies for ongoing projects.
• Compiled monthly metrics on facility usage, expenditures, staffing levels and customer satisfaction ratings.

• Installed electrical systems and equipment for various energy projects.
• Conducted routine maintenance on electrical components and systems.
• Assisted in the development of preventive maintenance schedules for equipment reliability.
• Provided technical support by troubleshooting issues related to electrical systems.
• Installed and repaired HVAC systems in residential and commercial buildings.
• Conducted routine maintenance on heating and cooling equipment.
• Diagnosed HVAC system malfunctions using specialized tools and techniques.
• Collaborated with team members to complete complex installation projects efficiently.
• Monitored energy efficiency of HVAC systems to recommend improvements.

• Oversaw design and implementation of engineering standards and best practices across projects.
• Conducted regular equipment inspections to identify improvement or repair needs.
• Supervised maintenance and operation of building systems with a focus on mechanical and electrical safety.
• Administered hands-on instruction in basic maintenance safety and troubleshooting procedures.
• Managed capital improvement projects, ensuring adherence to operational budgets.
• Collaborated with various departments to achieve shared organizational objectives.
• Oversaw contractor activities within buildings and job sites to maintain compliance and safety.
• Identified facility deficiencies, integrating repair actions into the maintenance schedule.
• Maintained records of engineering activities including materials used, labor costs.
• Analyzed system functions, budgets, and objectives in order to determine needed changes.

Served at New London , Groton CT, Squadron Ten, US Submarine Atlantic Fleet

USS Billfish SSN 676

USS Fulton AS 11