James Woodley
Havasu Landing Casino Resort
Albuquerque,NM
18
years of professional experience
Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions.
Work History
Table Games / Dual Rate
1 Year- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
- Enforced game rules to maintain fair paly and avoid disputes.
- Monitored game for potential security risk to protect operation and players.
- Inspected table games and equipment to confirm proper function.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Trained new dealers in rules and operation of different games.
- Complemented player numbers to reach minimum levels for play of different games.
- Prepared players to join games by explaining rules and exchanging money for chips.
Poker Dealer/ Table Games
8 Years 11 Months- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Applied standard or special rules to games based on pre-agreed game rules.
- Worked with dealer team to run larger games such as texas hold'em, paigao,three card poker,roullette.
Poker Dealer
6 Years 4 Months- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
Education
Undecided - Undecide
High School Diploma - Social Studies Education
Skills
Social Perceptiveness
Operation and Control
Equipment Maintenance
Regulations Compliance
Customer Needs Assessments
Critical Thinking
Complex Problem-Solving
Identify Cheating
Guest Relations
People Skills
Table Games Procedures Knowledge
Betting Oversight
Gameplay Knowledge
Timeline
Table Games / Dual Rate
Havasu Landing Casino Resort
08.2022 - 08.2023Read More
Poker Dealer/ Table Games
Twin Arrows Casino Resort
08.2013 - 07.2022Read More
Poker Dealer
Casino Arizona At Talking Stick Resort
06.2005 - 10.2011Read More
University of Kentucky
Undecided from Undecide
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Woodford Co. High School
High School Diploma from Social Studies Education
Read More