James Woolman
PORT HURON,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Great Lakes Gaming. Expert in customer service and problem-solving, significantly improving data accuracy and operational efficiency. Skilled in team leadership and training, driving positive outcomes and fostering a productive, friendly work environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Great Lakes Gaming
12.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Data Entry Lead
DHL Global Forwarding
06.2018 - 09.2021
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
- Provided expert guidance on best practices for database management, contributing significant value-add to interdepartmental collaborations requiring specialized knowledge on specific systems or platforms.
- Optimized workflow management, resulting in faster completion of assignments and increased customer satisfaction.
Education
Associate Of Applied Business - Marketing
St Clair County Community College
Port Huron, MIAssociate Of Applied Business - Business
St Clair County Community College
Port Huron, MISkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
Timeline
Store Manager
Great Lakes Gaming
12.2020 - Current
Data Entry Lead
DHL Global Forwarding
06.2018 - 09.2021
Associate Of Applied Business - Marketing
St Clair County Community College
Associate Of Applied Business - Business
St Clair County Community College