GREGORY MAHABEE
Baldwin,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated project management expertise, including competitive offerings, pricing, and market positioning. Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional committed to efficient completion of asked task or project. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through proven concepts. Adept individual with more than 15 years experience working as Manager. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
19
years of professional experience
5
5
Certification
Work History
Manager : Special Projects Department
The New York City Health + Hospitals | Queens
2015.05 - 2022.02
- Innovative Solution Provider: Interactive Patient Engagement System
- Researched and analyzed interactive solutions that delivered increased patient engagement, improved patient health literacy, and patient experience that effectively contributes to patient recovery
- Developed budgetary models and successfully managed budgets up to $1,500,000
- Developed solution designs and delivery timelines for efficient project completion
- Coordinated implementation of both internal and external resources
- Managed entire project implementation process
- Built-out test lab environment prior to full activation of solutions
- Performed preventive maintenance and optimization on all installed systems and solutions
- Identified and addressed operational challenges
- Coordinated training initiatives for users and department stakeholders
- Provided senior leadership with updated project development and mitigated complexity
- Interface with and consolidated contributions from internal stakeholders and external partners
- Worked closely with architects and engineering leaders
- Established strong cross-functional mode with all departments and end-users
- Developed and shared acquired competence and provided advice
- Spearheaded and directed implementation of departmental communication systems
- Managed all communication systems integration and installations
- Managed staff assigned to projects
- Managed all facility events and special events
- Maintained strong commitment to accuracy, detail, confidentiality, and timeliness of completion of all projects
- Supervised and managed multiple teams simultaneously
- Business Strategist: Plan and manage projects aligning with facility business goals
- Communicator: Leverage technical knowledge, business and financial acumen to communicate effectively with department and senior executives
- Ensured effective timely and cost-efficient coordination for completion of systems implementation
- Managed contract negotiations with external vendors
- Prepared status reports on all projects
- Professional Videographer, Video Editor, Content Creator & Producer
- IT Specialist
- Broadcast Engineer, Audio Engineer.
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Leveraged data and analytics to make informed decisions and drive business improvements
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Developed and maintained relationships with customers and suppliers through account development
- Established team priorities, maintained schedules and monitored performance
NOC / EOC Network Engineer
The New York City Health & Hospitals Corporation
2012.12 - 2015.05
- Network Monitoring using Spectrum and IBM Netcool tool
- Provided training and guidance to junior technicians
- Performed network Circuit Audits
- Ensured compliance with IT policies and procedures
- Resolved issues related to E-mail, voicemail, VPN, Voice, Data, Internet, router, and network
- Collaborated with other IT teams
- Provided 1st/2nd line support to end users on network
- Responded to and resolved incidents and service requests
- Managed policies and procedures of IT department
- Managed all computer systems and Two-way Radio Communications Repeater System
- Managed two-way radio operations
- Developed budgetary models and successfully managed budgets up to $12,500,000. For P25 Public Safety Project
- Provided complete end-to-end engineering and installation of system-wide radio network across New York City 5 Borrows
- Managed, tracked, and coordinated problem resolution and escalation processes
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Performed troubleshooting for Juniper, Cisco, and packet analysis
- Assisted with implementation and support of network monitoring tools
Manger : Investigations Department
The New York City C.S.S
2005.12 - 2012.12
- Background Investigation System Administrator
- Enterprise Software Implementation for Human Resources and Police Departments
- Collaborated on employee and department engagement
- Established policies and procedures and corresponding trainings
- Streamlined QA process
- Collaboration with stakeholders and department managers
- Biometrics Technician
- Researched and beta tested new solutions
- Managed policies and procedures of IT department
- Managed all computer systems and Two-way Radio Communications Repeater System
- Managed two-way radio operations
- Developed budgetary models and successfully managed budgets up to $2,000,000.
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Managed and motivated employees to be productive and engaged in work
- Improved safety procedures to create safe working conditions for workers
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Defined clear targets and objectives and communicated to other team members
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Leveraged data and analytics to make informed decisions and drive business improvements
- Established team priorities, maintained schedules and monitored performance
- Controlled costs to keep department operating within budget and increase productivity.
- Monitored and analyzed department performance to identify areas of improvement and make necessary adjustments
- Onboarded new employees with training and new hire documentation
- Maintained professional, organized, and safe environment for employees and approved vendors working on City projects
Coordinating Manager / Corporate Support Initiatives And Services
New York City Health & Hospitals Corporation
New York , New York
2003.05 - 2005.12
- Collaborated closely with Senior Executives
- Developed and implemented policies, procedures, and best practices
- Oversee and manage day-to-day operations of Corporate Support Services department
- Manage and supervise staff of Corporate Support Services department
- Oversee and manage department's budget and financial performance
- Ensure compliance with all relevant laws, regulations, and industry standards
- Continuously improve department's processes and procedures
- Coordinate with other departments and teams to ensure seamless integration of support services.
- Negotiate projects with Department Leaders and manage team and vendors to implement project at satellite facilities through New York City and surround Borrowers.
- Educate and train corporate wide HR Departments, Hospital Police and support staff in regards to proper retrieval of Fingerprints of New Staff and Perpetrators .
- Assist with planning and executing logistics of various program events, professional development seminars and information sessions.
- Train and monitor legal collection team and ensure legal department is compliant with HIPAA requirements.
- Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
- Coordinate and manage operations of special projects pertaining to Corporate Support, C.S.S Department.
- Provide ongoing data management, reporting, and analysis for all Two-way radio Communications projects including usage analysis and O.E.M Office of Emergency Management compliance fulfillment.
Education
Bachelor of Arts - Information Technology
DeVry University
Downers Grove, IL05.2025
Some College (No Degree) - Emergency Management
FCC
USASome College (No Degree) - Emergency Management
Department Homeland Security
USAEmergency Management
FEMA
USA11.2011
Associate of Arts - Business Management
Borough of Manhattan Community College
New York, NY06.2004
Skills
- Microsoft Office Suite (95-2023)
- Windows 7-11
- DaVinci Resolve
- Adobe 2023 Suite
- Staff Development
- Policy Implementation
- Operations Management
- Expense Tracking
- Time Management
- Performance Evaluations
- Staff Training and Development
- Project Management
- Complex Problem-Solving
- Cross-Functional Teamwork
- Staff Management
- Team Leadership
Certification
- FEMA Emergency Management | ICS-100 Incident Command System (NIMS) - 11/2011
- FEMA Emergency Management | ICS-200 Resources and Initial Action Incident (NIMS) - 11/2011
- FEMA Emergency Management | ICS-700 National Incident Management System (NIMS) - 11/2011
- FEMA Emergency Management | ICS-800 National Response Framework (NIMS) - 11/2011
- U.S Department of Homeland Security | (COMT) All-Hazards Communications Technician - May 2012
- FEDERAL COMMUNICATIONS COMMISSION | Technician License - May 2007
- Compu21: Cisco Certified Network Associate Certificate of Achievement - 2015
- Compu21: Cisco Certified Design Associate Certificate of Achievement - 2015
- CompTIA: CompTIA (ITF+) Certification - 2023
- LICENSED INSURANCE AGENT: Accident & Health, Travel Accident (NYS) - 2023
- CompTIA: CompTIA (A+) Certification - 2023
Custom
- President/Founder: Jesus Is Love Foundation Inc.
- President/Founder/Coach: BG Basketball Associations
- President/Founder: USAVETS 360
- President/Founder: Queens Public Radio & CHNN Network
- LICENSED PUBLIC SAFETY PERSONNEL: New York State - 2023
Custom
References furnished upon request
Timeline
Manager : Special Projects Department
The New York City Health + Hospitals | Queens
2015.05 - 2022.02
NOC / EOC Network Engineer
The New York City Health & Hospitals Corporation
2012.12 - 2015.05
Manger : Investigations Department
The New York City C.S.S
2005.12 - 2012.12
Coordinating Manager / Corporate Support Initiatives And Services
New York City Health & Hospitals Corporation
2003.05 - 2005.12
Bachelor of Arts - Information Technology
DeVry University
Some College (No Degree) - Emergency Management
FCC
Some College (No Degree) - Emergency Management
Department Homeland Security
Emergency Management
FEMA
Associate of Arts - Business Management
Borough of Manhattan Community College
- FEMA Emergency Management | ICS-100 Incident Command System (NIMS) - 11/2011
- FEMA Emergency Management | ICS-200 Resources and Initial Action Incident (NIMS) - 11/2011
- FEMA Emergency Management | ICS-700 National Incident Management System (NIMS) - 11/2011
- FEMA Emergency Management | ICS-800 National Response Framework (NIMS) - 11/2011
- U.S Department of Homeland Security | (COMT) All-Hazards Communications Technician - May 2012
- FEDERAL COMMUNICATIONS COMMISSION | Technician License - May 2007
- Compu21: Cisco Certified Network Associate Certificate of Achievement - 2015
- Compu21: Cisco Certified Design Associate Certificate of Achievement - 2015
- CompTIA: CompTIA (ITF+) Certification - 2023
- LICENSED INSURANCE AGENT: Accident & Health, Travel Accident (NYS) - 2023
- CompTIA: CompTIA (A+) Certification - 2023
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