James Bill Gali
Anchorage
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Produce Stocker
Costco
Anchorage, AK
09.2025 - Current
- Organized products by category, ensuring easy access and visibility for customers and staff.
- Collaborated with team members to streamline restocking processes, improving overall workflow efficiency.
- Implemented a labeling system that improved product identification and reduced search time for staff.
- Handled cash register operations, ensuring balance and compliance with policies.
- Processed customer inquiries promptly, enhancing overall service satisfaction.
- Met customer needs through polite, friendly and attentive service.
Culinary Specialist
Army National Guard
USA, Anchorage AK
01.2025 - Current
- Prepared and served over 1,000 meals daily for soldiers in garrison and field environments.
- Maintained high standards of hygiene, food safety, and equipment sanitation in compliance with Army regulations.
- Adapted menus for dietary needs including MRE planning, religious accommodations, and nutritional guidelines.
Customer Service Representative
Concentrix
Philippines
09.2021 - 08.2024
- Respond to 60+ customer inquiries daily via phone call with a 95%+ satisfaction rate.
- Handled complaints and escalations, resolving 85% of issues on first contact.
- Maintained a consistent CSAT score above 4.7/5.0.
- Worked with cross-functional teams to resolve supply chain issues impacting customer deliveries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Encoder
A Four One Digital Marketing Services
Philippines
03.2021 - 09.2022
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
Janitorial Specialist
Commission on Audit
Philippines
12.2020 - 03.2021
- Cleaning and Efficiency: Highlight deep cleaning experience in various settings, maintaining cleanliness in large buildings, or implementing eco-friendly practices that reduced chemical usage.
Education
Our Lady of Fatima University
PhilippinesSkills
- Dining facility management
- Cleaning and sanitizing
- Kitchen organization
- Computer skills
- Relationship-building
- Excellent verbal communication, capable of presenting ideas clearly to clients and team members
- Experienced in handling customer service calls, troubleshooting, and problem resolution
- Time management
- Excellent customer service
- Active Listening
Accomplishments
Distinguished Honor Grad at Army
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Produce Stocker
Costco
09.2025 - Current
Culinary Specialist
Army National Guard
01.2025 - Current
Customer Service Representative
Concentrix
09.2021 - 08.2024
Data Encoder
A Four One Digital Marketing Services
03.2021 - 09.2022
Janitorial Specialist
Commission on Audit
12.2020 - 03.2021
Our Lady of Fatima University