James Shapiro
Aviation Operations Specialist
Temple,TX
Summary
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
23
23
years of post-secondary education
3
3
Certifications
Work History
Aviation Operations Specialist
CSI Aviation
Killeen, TX
06.2023 - Current
- Oversaw the successful operation of over 500 missions for Ice Air Operations.
- Improved communication, resulting in increased situational awareness among team members during high-stress situations.
- Streamlined aviation operations by developing and implementing efficient standard operating procedures.
- Ensured timely completion of missions with effective coordination between ground and aircrew personnel.
- Provided exceptional customer service to passengers, addressing concerns promptly and professionally during all stages of their journey.
- Handled emergency situations calmly under pressure, coordinating swift resolutions that prioritized safety and minimized potential consequences.
- Adapted quickly to changes in mission parameters or operational requirements, demonstrating flexibility and a proactive approach to problem solving.
Owner and Operator
Cyber Fox Armory
Temple, TX
01.2021 - 07.2023
- Routinely recognized as a "Star Seller" shop on Etsy; awarded to shops that respond to an average of 95% of customers within 24 hours (I performed 100%), ships an average of 95% of orders on time with tracking information (I performed 100%), and have an average review rating of 4.8 stars (I performed 5.0).
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Created valuable relationships with community leaders; to include multi-business partnerships at local events, serving as a judge for costume contests, and working with local business to increase their traffic via community outreach.
UH-60M Black Hawk Pilot
US Army
Fort Cavazos, TX
06.2020 - 06.2022
- Responsible for maintaining tactical and technical proficiency in Army flight operations; this includes day, night, night vision goggle (NVG), and instrument meteorological conditions modes of flight in support of air assaults, air movement, aerial reconnaissance, CASEVAC, and personnel recovery missions in a multi-million dollar aircraft with up to 14 other personnel on-board.
- Collaborated with co-pilots on decision-making processes during high-stress situations, mitigating risks and maintaining a calm environment.
- Utilized strong analytical skills to quickly identify potential issues during flight operations, implementing effective solutions to minimize disruptions or delays without compromising safety standards.
- Strengthened the Company as the unit's Master Resiliency Trainer; regularly teaching and meeting with Soldiers in the Battalion to help them develop their mental resilience and skills necessary to deploy to austere environments around the world.
- Mentored junior Soldiers on their journey to become Warrant Officers; Used influence and previous experience as a Warrant Officer Recruiter to help Soldiers put together an exceptional application by continuing work with the Warrant Officer Recruiting Company.
Warrant Officer Recruiter
US Army
Fort Moore, GA
10.2016 - 12.2018
- Regularly briefed Staff and Command level Leaders, to include Army Proponents, on the Warrant Officer Recruiting Mission, and their individual Recruiting Missions, addressing any concerns they had. Communicated tactfully and effectively through email, phone, systems, and in person with outstanding results.
- Hand-selected as one of five Non-commission Officers to recruit 1,250 qualified military personnel per year, DoD-wide, to serve as Active Duty Army Warrant Officers; independent operator throughout Southern and European Commands to recruit qualified candidates.
- Developed strategic plans to maintain optimal resource allocation and maximize productivity.
- Streamlined administrative processes, significantly reducing errors and enhancing overall workflow efficiency.
- Mentored junior personnel, fostering a cohesive unit focused on achieving organizational goals.
Assistant Center Leader
US Army
Auburn, CA
03.2016 - 10.2016
- Reviewed and analyzed complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine medical fitness and program eligibility.
- Utilized Enterprise Market Management system, to manage and update applicant records, schedule all testing and medical procedures, communicate with MEPS medical personnel, upload all documentation, review and qualify and medical history and results, and process the applicant into the Army.
- Collaborated and Communicated with a diverse range of departments and medical personnel across multiple agencies, to include medical personnel at MEPS, to legally process applicants into the US Army and accomplish the DOD's Annual Accession goals.
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Recruiter
US Army
Sacramento, CA
06.2013 - 03.2016
- Served as the Army's ambassador with the community; determines applicant enlistment eligibility, counsels applicants on enlistment programs and options, prepares enlistment applications, and processes qualified applicants to enlist in the Army and Army Reserve. Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies and regulations.
- Assembled applicant records according to prescribed formats; reviewed applicants' charts and recorded a variety of medical data; selected, completed, and routed requests for applicant processing and treatment procedures; scheduling appointments for applicants with other medical services; filed results of treatments in applicant records.
- Excelled as a results driven Recruiter; earned the title of Sacramento Recruiting Battalion NCO of the Quarter for 1st Quarter FY 16. Recognized as Capitol Recruiting Company's Top Regular Army Recruiter for FY 15. Personally enlisted 39 individuals between FY 13 and FY 16, with 105% Quality Mission Achievement for FY 15.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
Cavalry Scout
US Army
Fort Stewart, GA, GA
08.2008 - 05.2013
- Served as a Team Leader in a Cavalry Troop in an Armored Reconnaissance Squadron; responsible for building and maintaining a professional, highly trained, cohesive Reconnaissance Team; responsible for the health, welfare, counseling, and training of four Junior Enlisted Soldiers; responsible for accountability, maintenance, and tactical deployment of one HMMWV and related BII, weapons, sensors, communications equipment, optics, and UBL valued in excess of $1,000,000.
- Deployed December 2009 in support of Operation Iraqi Freedom and Operation New Dawn; conducting over 200 raids as a member of the Brigade Time Sensitive Target Team, resulting in the capture of a terrorist cell known as the "Promise Day Brigade".
- Regularly led fellow Soldiers through valuable training; served as a Army Modern Combatives Instructor in the Squadron and taught Tactical Site Exploitation.
- Assessed environmental conditions and relayed crucial information to leadership, allowing better-informed decisions regarding troop movements and tactics.
- Established observation posts for continuous surveillance, enabling constant monitoring of enemy activity and potential threats.
Education
Bachelor of Science - Business Management
Post University
Waterbury, CT 05.2001 - 12.2023
Skills
Mentoring
Data Analytics
Mentoring
Process Improvement
Interpersonal Communication
Organizational Skills
Certification
Lean Six Sigma (Pending)
Timeline
Lean Six Sigma (Pending)
10-2024
Lean Six Sigma Black Belt (Pending)
08-2024
Six Sigma Green Belt (Enrolled)
05-2024
Aviation Operations Specialist
CSI Aviation
06.2023 - Current
Owner and Operator
Cyber Fox Armory
01.2021 - 07.2023
UH-60M Black Hawk Pilot
US Army
06.2020 - 06.2022
Warrant Officer Recruiter
US Army
10.2016 - 12.2018
Assistant Center Leader
US Army
03.2016 - 10.2016
Recruiter
US Army
06.2013 - 03.2016
Cavalry Scout
US Army
08.2008 - 05.2013
Bachelor of Science - Business Management
Post University
05.2001 - 12.2023