James Cruce Smith
Broken Arrow,Oklahoma
Summary
Accomplished automotive professional with extensive experience as a technician, service advisor, and service manager. Holds multiple Ford certifications, including Master Certified Service Manager, demonstrating expertise across vehicle diagnostics, repair, customer service, and team leadership. Committed to maintaining a safe and compliant working environment, ensuring all operations follow industry safety standards, while protecting employees and customers. Proven track record of optimizing service operations, enhancing customer satisfaction, and mentoring technical teams to achieve peak performance. Skilled at bridging technical knowledge with client-focused solutions, driving both efficiency and profitability in automotive service environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Professional
Bob Hurley RV
Tulsa, OK
05.2025 - Current
Fleet Coordinator
Wheels Fleet Management
Schaumburg, Illinois
02.2025 - 05.2025
Service Advisor
Lexus Of Tulsa
Tulsa, OK
11.2024 - 01.2025
Service Drive Manager
Riverside Ford Of Tulsa
Tulsa, OK
11.2021 - 08.2024
Heavy Equipment Mechanic
City of Tulsa
Tulsa, Oklahoma
11.2020 - 10.2021
Automotive Technician
Jim Norton Ford
Broken Arrow, OK
08.2019 - 11.2019
Automotive Technician
Riverside Ford of Tulsa
Tulsa, Oklahoma
06.2016 - 08.2019
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK2016
Tulsa Technology Center
Broken Arrow, OK2016
Ford Motor Company - Automotive Service
Ford Motor Company
United States2016
Skills
- Client relationship management
- Market research
- Service coordination
- Vehicle diagnostics
- Customer service
- Team collaboration
- Conflict resolution
- Process improvement
- Quality control
- Problem solving
- Effective communication
- Employee training
- Time management
- Performance analysis
- Maintenance & repair
- Diagnostic troubleshooting
- Engine repair
- Brake inspection
- Electrical systems repair
- Preventative maintenance
- Customer relationship management
- Fleet management
- Parts ordering
- Inventory control
- Training development
- OSHA regulation compliance
- Diagnostic
- Operating pneumatic tools
- Multitasking and organization
- Transmissions
- ASE certification
- Air conditioning repair
- Brake systems
- Optimizing engine performance
- Computer diagnostics
- Electrical
- Drivetrain repair
- Technical documentation
Certification
- Class A CDL - Combination
- Master Certified Service Manager
- Ford Certified Gasoline Engine Repair
- Ford Certified Automatic Transmissions
- Ford Certified Steering and Suspension
- Ford Certified Brakes
- Ford Certified Manual Transmission and Drivetrain
- Ford Certified Diesel Engine Repair
- Ford Certified Electrical Systems
- Ford Certified Climate Control
- ASE Certified Service Advisor
Timeline
Sales Professional
Bob Hurley RV
05.2025 - Current
Fleet Coordinator
Wheels Fleet Management
02.2025 - 05.2025
Service Advisor
Lexus Of Tulsa
11.2024 - 01.2025
Service Drive Manager
Riverside Ford Of Tulsa
11.2021 - 08.2024
Heavy Equipment Mechanic
City of Tulsa
11.2020 - 10.2021
Automotive Technician
Jim Norton Ford
08.2019 - 11.2019
Automotive Technician
Riverside Ford of Tulsa
06.2016 - 08.2019
High School Diploma -
Broken Arrow High School
Tulsa Technology Center
Ford Motor Company - Automotive Service
Ford Motor Company