Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James E. Fair

Sault Ste.Marie,MI

Summary

A full time position requiring strong organizational and time management skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Broad skills in maintenance and customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Store Lead Tech

Safelite Auto Glass
Sault Ste. Marie, MI
02.2021 - Current
  • Installation of all types of automotive glass while maintaining a professional environment
  • Conducted inventory analysis to determine optimal stock levels.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong rapport with customers and created positive impression of business.

Lower Bay Technician

Northwest Oil Express
Sault Ste. Marie, MI
08.2020 - 02.2021
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Greeted customers and answered questions about oil changes and other services.

Owner

15 Mile Small Engine And Cycle
Barbeau, MI
04.2019 - 04.2020
  • Repair of customer equipment in a professional manner
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Reconciled daily sales, returns and financial reports in QuickBooks.

Education

Certificate – Auto/Diesel Technologies -

Bay De Noc Community College
Escanaba, MI
05.1993

Diploma -

Tahquamenon Area High School
Newberry, MI
05.1991

Skills

  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Creative Thinking
  • Positive Customer Engagement
  • Documentation and Reporting
  • Decision Making
  • Leadership experience
  • Tech- savvy
  • Technical education

Certification

ASE certified auto tech

State certified Master Motorcycle tech

Safetech certified autoglass tech

Ateg certified body tech

Timeline

Senior Store Lead Tech

Safelite Auto Glass
02.2021 - Current

Lower Bay Technician

Northwest Oil Express
08.2020 - 02.2021

Owner

15 Mile Small Engine And Cycle
04.2019 - 04.2020

Certificate – Auto/Diesel Technologies -

Bay De Noc Community College

Diploma -

Tahquamenon Area High School

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James E. Fair