Jamese Sinkler
Auto Property Damage Liability And Bodily Injury Specialist
Queens,NY
Summary
Professional with comprehensive experience in handling bodily injury claims, focused on delivering precise and fair evaluations. Skilled in negotiation, risk assessment, and legal compliance, consistently ensuring optimal outcomes. Strong team collaborator, adaptable to changing circumstances, and reliable in achieving results.
Overview
2026
2026
years of professional experience
Work History
Commercial Transport Operator
Self Employed
02.2022 - 09.2025
- Developed efficient routing plans to optimize delivery schedules and reduce operational delays.
- Monitored vehicle performance, troubleshooting issues to minimize downtime and enhance reliability.
- Managed customer relationships, addressing inquiries and resolving issues promptly to maintain satisfaction levels.
- Enhanced customer satisfaction with timely deliveries through effective communication and coordination with clients.
- Maintained vehicle safety standards by conducting regular inspections and ensuring adherence to maintenance schedules.
- Operated with safety and skill to avoid accidents and delays.
- Completed on-time deliveries by choosing best and most efficient routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Bodily Injury Claims Specialist
GEICO
2015 - 01.2022
- Evaluated bodily injury claims to determine validity and appropriate compensation amounts.
- Collaborated with medical professionals to gather necessary documentation for claims processing.
- Analyzed claim files to identify discrepancies and ensure accurate settlements.
- Communicated effectively with policyholders to explain coverage options and claim processes.
- Facilitated communication between claimants, attorneys, and internal teams to expedite claim resolution.
- Improved negotiation outcomes for settlements with meticulous documentation and clear communication.
- Attended mediations or arbitration hearings when necessary, representing the company''s interests professionally and effectively.
- Provided support to colleagues in the resolution of complex claims, sharing expertise and knowledge as needed.
- Maintained detailed records of each claim, streamlining the process for future reference and audits.
- Delivered exceptional customer service through consistent communication regarding updates on the status of their claims.
- Utilized strong analytical skills to identify potential subrogation opportunities, reducing company payout expenses.
- Collaborated with medical professionals, attorneys, and other experts to gather evidence and validate claims accurately.
- Managed a high volume of cases efficiently, prioritizing tasks based on urgency and complexity.
- Continuously improved job performance by attending training sessions and seeking feedback from supervisors regularly.
Property Damage and Liability Specialist
GEICO
06.2017 - 12.2019
- Evaluated liability claims to determine coverage and assess damages.
- Collaborated with legal teams to gather evidence and support case resolutions.
- Negotiated settlements with claimants, ensuring fair and timely outcomes.
- Analyzed policy language to ensure compliance and accurate claim processing.
- Mentored team members on complex liability cases, elevating overall team performance and expertise.
- Worked closely with underwriters to identify potential risks that may affect policy pricing or eligibility.
- Reviewed policy documents and endorsements, determining appropriate coverage levels for each claim scenario presented.
- Served as a liaison between the insurer and insured during mediation sessions; successfully resolved disputed claims without proceeding towards litigation.
- Coordinated with appraisers and estimators regarding property damage evaluations; this collaboration ensured accuracy in repair cost estimates.
- Managed complex claims requiring multi-faceted approaches such as subrogation recovery efforts, minimizing company exposure to financial losses.
- Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
- Managed high case volume while maintaining exceptional customer service and attention to detail.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Personal Injury Protection Adjuster
GEICO
03.2016 - 06.2017
- Analyzed medical records and financial documents to assess claim validity and determine compensation amounts.
- Reduced fraudulent claim payouts by diligently identifying potential fraud indicators and collaborating with the Special Investigation Unit.
- Contributed to team success by maintaining a positive attitude, actively participating in meetings, and providing constructive feedback to peers on their work performance.
- Enhanced claim resolution efficiency by thoroughly investigating and evaluating personal injury protection claims.
- Demonstrated strong attention to detail while reviewing policy coverage information, ensuring accurate application of benefits according to contractual provisions.
- Managed a diverse caseload of personal injury protection claims while maintaining organization and prioritization skills for optimal productivity.
- Expedited claim processing by promptly obtaining necessary documentation such as medical records, police reports, and witness statements.
- Maintained compliance by staying updated on industry changes, attending training sessions, and applying knowledge to daily work activities.
- Consistently met or exceeded performance metrics in areas such as cycle time reduction, loss ratio improvement, and customer satisfaction ratings.
- Examined claims forms and other records to determine insurance coverage.
Education
High School Diploma -
Nassau Community College
Garden City, NY01-2009
Skills
Strong decision-making
Time management mastery
Continuous improvement mindset
Data analysis capabilities
Record keeping proficiency
Scheduling proficiency
Communication management
Documentation skills
Customer service
Problem-solving
Attention to detail
Multitasking
Microsoft office
Computer proficiency
Timeline
Commercial Transport Operator
Self Employed
02.2022 - 09.2025
Property Damage and Liability Specialist
GEICO
06.2017 - 12.2019
Personal Injury Protection Adjuster
GEICO
03.2016 - 06.2017
Bodily Injury Claims Specialist
GEICO
2015 - 01.2022
High School Diploma -
Nassau Community College