Jamesetta Santiago
Ashland,MA
Summary
Dynamic Recovery Specialist at Prime Staffing with a proven track record in enhancing client satisfaction and engagement. Skilled in negotiation and empathetic counseling, I effectively utilized motivational interviewing techniques to boost recovery program participation. Proficient in CPR/AED, I excel in problem-solving and teamwork, driving revenue growth while maintaining strict adherence to HIPAA guidelines.
Overview
2026
2026
years of professional experience
Work History
Recovery Specialist
Prime Staffing
03.2019 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Increased patient engagement in recovery programs by introducing motivational interviewing techniques.
Recovery Specialist
Casa Esperanza
Education
Calvary Temple Assembly of God Mission School
Monrovia Liberia 2010
Skills
- CPR/AED
- Heartsaver CPR AED
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Active listening
- Team building
- Task prioritization
Timeline
Recovery Specialist
Prime Staffing
03.2019 - Current
Recovery Specialist
Casa Esperanza
Calvary Temple Assembly of God Mission School