James G. Humphrey
Boston,MA
Overview
5
5
years of professional experience
Work History
Product Operations Manager
BentoBox/Clover
New York, New York (Remote)
02.2024 - Current
- Act as the product-wide subject matter expert, enabling customer-facing teams with timely guidance, troubleshooting support, and deep product knowledge across releases and workflows.
- Partner cross-functionally with Product Support Engineering to investigate, triage, and document bugs, outages, and feature requests in Jira, accelerating resolution and improving product stability.
- Collaborate with Product Managers and Engineering teams to support product lifecycle activities, including feature testing, QA validation, launch coordination, and post-release monitoring.
- Build and maintain post-launch analytics dashboards using product and customer data in Metabase, Heap, and Looker to deliver actionable insights and reporting to leadership stakeholders.
- Author training materials, release documentation, and Help Center content for product launches, improving internal enablement, onboarding, and feature adoption.
- Synthesize customer feedback, support trends, and usage data to identify product improvement opportunities and influence roadmap prioritization.
Senior Onboarding Manager II
BentoBox
New York, New York (Remote)
10.2022 - 02.2024
- Managed onboarding and implementation for 40–90 concurrent clients, ensuring product adoption, launch readiness, and on-time delivery.
- Coordinated cross-functional stakeholders for high-priority and enterprise accounts, improving operational efficiency and customer outcomes.
- Acted as a strategic advisor to customers, aligning product capabilities, implementation plans, and timelines with business goals.
- Partnered with Product, Engineering, and Customer Success teams to deliver website solutions and resolve implementation challenges.
- Collected and synthesized customer feedback, translating insights into recommendations for product enhancements and roadmap decisions.
Onboarding Manager
BentoBox
New York, New York (Remote)
10.2021 - 10.2022
- Partnered with cross-functional teams to develop and execute initiatives that increased product adoption, customer engagement, and overall customer success outcomes.
- Consulted with customers to align product capabilities and implementation strategies with business objectives, driving long-term value realization.
- Identified and implemented process improvements that enhanced operational efficiency, scalability, and execution accuracy across customer-facing workflows.
Education
Bachelor of Science - Tourism, Hospitality, & Event Management
Indiana University
Bloomington05-2018
Skills
- Go-to-Market (GTM) Strategy & Execution
- Cross-Functional Stakeholder Management
- Product Launch & Release Management
- Data Analysis & Performance Reporting
- SaaS Tools & Workflow Optimization (Jira, Salesforce, Gong, Looker, Metabase, Smartlook)
- Customer Feedback Analysis & Product Insights
Timeline
Product Operations Manager
BentoBox/Clover
02.2024 - Current
Senior Onboarding Manager II
BentoBox
10.2022 - 02.2024
Onboarding Manager
BentoBox
10.2021 - 10.2022
Bachelor of Science - Tourism, Hospitality, & Event Management
Indiana University