Jamesha McBride
Tampa,FL
Summary
Dynamic customer service professional with a proven track record at Centene, excelling in provider relations and issue resolution. Skilled in remote diagnostic analysis and customer education, I enhance satisfaction through effective communication and adherence to high service standards. Recognized for streamlining processes and mentoring peers to achieve optimal performance.
Overview
7
7
years of professional experience
Work History
Remote Customer Service
TekSystems / Georgia Access Remote Customer Service Agent
03.2024 - Current
- Addressed customer inquiries via phone, ensuring prompt resolution of issues.
- Participated in training sessions to improve product knowledge and service skills.
- Provided clear explanations of technical concepts, enhancing customer understanding.
- Reinforced brand reputation by consistently delivering excellent service.
- Maintained composure and empathy during high-pressure customer interactions.
Intake Specialist
CareCentrix
01.2019 - 03.2024
- Facilitated intake process by collecting patient information and verifying insurance coverage.
- Collaborated with healthcare teams to ensure timely processing of referrals and authorizations.
- Utilized electronic health record systems to maintain accurate patient data and documentation.
- Assisted patients in navigating care options, providing clear guidance and support throughout the process.
- Trained new staff on intake procedures, ensuring adherence to compliance standards and best practices.
- Streamlined workflows by developing efficient procedures for handling incoming requests and inquiries.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
Provider Services Representative
Centene
07.2021 - 06.2023
- Facilitated communication between providers and internal teams to resolve issues effectively.
- Assisted in onboarding new providers, ensuring compliance with company protocols and policies.
- Managed provider inquiries, delivering accurate information regarding benefits and services offered.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed training materials for new representatives to enhance support capabilities and consistency.
- Analyzed provider feedback to identify trends and recommend improvements in service operations.
- Mentored junior representatives, promoting knowledge sharing and best practices for optimal performance.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
Education
Gary Adult High School
Tampa Fl 05.2016
Skills
- Acquiring customers
- Remote diagnostic analysis
- Adherence to high customer service standards
- Service department operations
- Custodial services
- Customer service and communication skills
- Suspension system service
- Customer support and training
- Home-based service
- Customer education and consulting
- Customer needs
- Dining customer service
- Remote sensing experience
- Customer service mindset
Timeline
Remote Customer Service
TekSystems / Georgia Access Remote Customer Service Agent
03.2024 - Current
Provider Services Representative
Centene
07.2021 - 06.2023
Intake Specialist
CareCentrix
01.2019 - 03.2024
Gary Adult High School