Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamesha Russell

Anoka,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

IT Service Desk Analyst

Crossfuze
Minneapolis, MN
02.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
  • Assisted customers in identifying issues and explained solutions to
    restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems
    and applications for customers and end-users across various time
    zones.
  • Provided after-hours support for clients; shifts may include nights and
    weekends, however, there are no on-call responsibilities

Product Support Specialist

Thomson Reuters, Talent Net
Minneapolis, MN
08.2021 - 04.2022
  • Determined customers' needs and desires by specifying research needed to obtain market information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Developed and updated databases to handle customer data.
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Customer Service Representative

CenterPoint
Minn, MN
10.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.
  • Answered product and service questions and suggesting other offerings to attract potential customers.

Sr. Specialist TCOM Guest Services

Target Headquarters
Maple Grove, MN
01.2018 - 05.2019
  • Provided a Target branded experience with every contact by engaging the guest via live chat in order to deepen the relationship and drive loyalty.
  • Provided creative resolutions for handling escalated guest issues related to merchandise orders.
  • Interacted with key business partners and vendors to effectively handle and resolve guest concerns.
  • Maintained performance standards and goals related to performance, offers and quality service.
  • Provided support for internal team members regarding
    policy/procedures and system functionality,
  • Operated system that included Salesforce, Workday, and Microsoft Office.

Education

Certification in Application Development: Developer -

Summit Academy Opportunities Industrialization Center
Minneapolis, MN
09-2022

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06-2010

Skills

  • Versatility
  • Problem-solving and Troubleshooting
  • Excellent presentation abilities
  • Professional communication
  • Customer Service
  • Technical Support & Training
  • Data Analysis
  • Windows/Mac OS troubleshooting
  • Collaboration
  • MS Office Proficiency

Timeline

IT Service Desk Analyst

Crossfuze
02.2023 - Current

Product Support Specialist

Thomson Reuters, Talent Net
08.2021 - 04.2022

Customer Service Representative

CenterPoint
10.2020 - 04.2021

Sr. Specialist TCOM Guest Services

Target Headquarters
01.2018 - 05.2019

Certification in Application Development: Developer -

Summit Academy Opportunities Industrialization Center

High School Diploma -

Coon Rapids High School

Similar Profiles

CREATE PROFILE
Jamesha Russell