Jamesha Slater
Hephzibah,Georgia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Tier 1 Associate
Amazon
6855 Shannon South Pkwy
09.2023 - Current
- Enhanced customer satisfaction by providing top-notch support and addressing concerns in a timely manner.
- Streamlined workflow for increased efficiency by implementing new processes and organizational strategies.
- Collaborated with team members to achieve project goals and improve overall team performance.
- Assisted in the development of training materials, leading to better onboarding experiences for new hires.
Package Handler
Fed Ex Ground
3120 Anvil Block Rd
03.2023 - 08.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Key Carrier
Dollar General
Hephzibah, GA
03.2021 - 07.2023
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Mentored new sales associates to contribute to store's positive culture.
Associate
Tropical Smoothie
38200 3rd Ave, Fort Eisenhower, GA 30905
09.2020 - 05.2021
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Science - Computer Science
Clayton State University
Morrow, GA05.2026
High School Diploma -
Butler High School
Augusta, GA05.2022
Skills
- Business Writing
- Brand Representation
- Performance Tracking
- Cross-Functional Teamwork
- Problem solving
- Organizational skills
- Time management
- Decision making
- Quality assurance
- Active listening
- Critical thinking
- Continuous learning
- Adaptability
- Attention to detail
- Effective communication
- Multitasking
- Team collaboration
- Customer service
- Public speaking
- Leadership abilities
- Call Center Operations
- Customer Service Expert
Timeline
Tier 1 Associate
Amazon
09.2023 - Current
Package Handler
Fed Ex Ground
03.2023 - 08.2023
Key Carrier
Dollar General
03.2021 - 07.2023
Associate
Tropical Smoothie
09.2020 - 05.2021
Bachelor of Science - Computer Science
Clayton State University
High School Diploma -
Butler High School