Jamesha Waddell
Danville,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Qualified Mental Health Para Professional
Glory days support LLC
Danville,, VA
07.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Administrator
Glorydays support LLC
Danville,
05.2024 - 11.2024
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Organized and maintained filing system for all documents related to administration, such as contracts, personnel records, customer data.
- Answered phone calls, responded to emails and directed inquiries to appropriate staff members.
- Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.
- Created reports using MS Office Suite programs.
- Maintained office supplies inventory by checking stock levels and ordering new materials when needed.
- Greeted visitors at reception area and provided assistance as necessary.
- Performed data entry tasks into company database system on a daily basis.
- Managed calendar of events for departmental meetings and other activities.
- Assisted in onboarding process of new employees by providing orientation materials and answering questions regarding company policies.
- Managed computer databases, physical file systems, and required logs.
- Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
Night Auditor
Quality Inn
Danville, , VA
06.2022 - 08.2023
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Reported any discrepancies immediately upon discovering them.
- Prepared detailed audit reports at the end of each shift.
- Received payments from customers via cash or credit cards.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Documented wake-up requests and set up automatic calls in system.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Coordinated with guest services and concierge team to meet guest needs.
- Maintained well-stocked and presentable complementary food and beverage station.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Verified customer credit to establish payment method for accommodations.
Tech Support
Results Companies
Martinsville, Virginia
06.2018 - 11.2019
- Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
- Supported IT department by providing basic tech support to students and staff.
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support to users with varying levels of technical expertise in using the training server.
- Provided technical guidance and support to team members on environmental, health and safety compliance matters.
- Provided technical support to customers regarding low voltage cabling issues.
- Resolved customer issues related to telecom services by providing technical support over phone or email.
- Provided technical support to customers via email, phone and online chat.
- Provided technical support to customers and troubleshot issues with products.
- Provided technical support related to the cloud environment for internal users.
- Provided technical guidance and support when needed regarding big data tools and technologies.
- Provided technical support for users on system issues, including troubleshooting hardware and software applications.
- Provided technical support for users regarding enterprise scheduling systems.
- Provided technical support to customers with Internet access problems.
- Oversaw the implementation of cutting-edge technologies in order to streamline customer support processes.
- Provided technical support to clients in utilizing our products or services.
Barista
Starbucks, Barista
Danville, VA, VA
06.2016 - 12.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Customer Service Representative
TELVISTA
Danville, VA, VA
11.2015 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Advanced Diploma
Galileo Magnet High School
Danville, VA06-2012
Some College (No Degree) - Cosmology
Danville Community College
Danville, VASkills
- Friendly, positive attitude
- Computer skills
- Multitasking
- Microsoft office
- Flexible and adaptable
- Clerical duties
- Balance reporting
- Transaction auditing
- Registration processing
- Facility maintenance monitoring
- Drawer closing protocols
- Customer service
- Overseeing front desk
- Information documentation
- Order fulfillment
- Conflict resolution
- Relationship building
- Policy cancellation
- Technical support
- Customer needs determination
- Returns processing
- Account management
- Information updates
- Empathetic and genuine
- Active listening
- Phone etiquette
- Call center experience
- Script adherence
- Delivery tracking
- Billing inquiries
- Call flow maximization
- Data entry
- Problem resolution
- De-escalation techniques
Timeline
Qualified Mental Health Para Professional
Glory days support LLC
07.2024 - Current
Assistant Administrator
Glorydays support LLC
05.2024 - 11.2024
Night Auditor
Quality Inn
06.2022 - 08.2023
Tech Support
Results Companies
06.2018 - 11.2019
Barista
Starbucks, Barista
06.2016 - 12.2018
Customer Service Representative
TELVISTA
11.2015 - 07.2018
Advanced Diploma
Galileo Magnet High School
Some College (No Degree) - Cosmology
Danville Community College