Summary
Overview
Work History
Education
Skills
Timeline
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Jamesha Woods

Madison Heights,MI

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Shipper

Moosejaw
Madison Heights, MI
09.2022 - Current
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Processed and restocked returns.

Packer

Entech Staffing Solutions
Madison Heights, MI
09.2022 - 09.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

Cashier

Panera Bread
Troy, MI
05.2022 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Everise
Madison Heights, MI
05.2021 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

High School Diploma -

Harper Woods Virtual Academy
Clinton Township, MI
06.2020

Skills

  • Inventory Monitoring and Management
  • Inventory Replenishment
  • Efficient Routing
  • Charge Calculation
  • Self-Motivated and Independent
  • Organization and Prioritization
  • Customer Experience
  • Teamwork and Cooperation
  • Shipping and Receiving
  • Verbal and Written Communication
  • Critical Thinking
  • Attention to Detail
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Customer Account Management
  • Understanding Customer Needs
  • Microsoft Office
  • Active Listening
  • Inbound and Outbound Calling
  • Customer Service and Assistance

Timeline

Shipper

Moosejaw
09.2022 - Current

Packer

Entech Staffing Solutions
09.2022 - 09.2022

Cashier

Panera Bread
05.2022 - 08.2022

Customer Service Representative

Everise
05.2021 - 06.2022

High School Diploma -

Harper Woods Virtual Academy

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Jamesha Woods