James Hunter Bennett
Maryville,TN
Summary
Accomplished leader with a proven track record at GEAR, LLC, excelling in operations management and customer relations. Expert in streamlining processes, enhancing efficiency, and fostering team development. Demonstrated success in compliance management and strategic planning, achieving significant improvements in client satisfaction and operational workflows.
Overview
4
4
years of professional experience
Work History
Chief Manager/Owner
Sanctum Recovery, LLC
09.2024 - Current
- Generated all intake paperwork, including handbook, policies, living agreement, and other legal documentation.
- Co-authored Operating Agreement for two-member LLC.
- Navigated all steps to opening a new business in a timely and effective manner.
Chief Operating Officer
GEAR, LLC
01.2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
Account Manager
GEAR, LLC
08.2021 - 01.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Recruiter
GEAR, LLC
08.2020 - 08.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Education
High School Diploma -
Maryville High School
Maryville, TN05.2009
Skills
Customer Relations
Sales and Marketing
Compliance Management
Human Resources
Data-driven decision-making
Troubleshooting and problem resolution
Operations Management
Documentation And Reporting
Data Analytics
Reporting oversight
Partnership Development
Strategic Planning
Accomplishments
Led GEAR, LLC to 2023 Best of Blount Business of the Year Award, issued by Blount Partnership (Blount Chamber of Commerce)
Timeline
Chief Manager/Owner
Sanctum Recovery, LLC
09.2024 - Current
Chief Operating Officer
GEAR, LLC
01.2023 - Current
Account Manager
GEAR, LLC
08.2021 - 01.2023
Recruiter
GEAR, LLC
08.2020 - 08.2021
High School Diploma -
Maryville High School
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