ERIKA C. SHUMAKER
Harmony,PA
Summary
Self-motivated MBA graduate with a proven track record of success in entrepreneurship and 6+ years of progressive development at Verizon Wireless. Demonstrated expertise in project management, customer relationship building, sales, and operational leadership. Proven ability to analyze data, identify opportunities, and implement strategies to drive growth and enhance customer satisfaction. Successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards.
Overview
16
16
years of professional experience
Work History
Co-Owner & Chief Operating Officer
ShuBrew, LLC
01.2013 - Current
- Provide strategic leadership and oversight for all aspects of restaurant and brewery operations, including staff management, budgeting, marketing, and interdepartmental communication.
- Managed day-to-day restaurant, event and catering operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing with a ShuBrew Code of Conduct and Health and Safety manual that is updated annually.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Implemented innovative marketing campaigns and developed marketing materials to expand customer base and increase brand awareness.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Successfully oversaw growth of restaurant personnel from under 10 to over 30 team members.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Mentored employees to improve work performance by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Cultivated company-wide culture of innovation and collaboration to increase employee loyalty and reduce turnover.
- Contributed to significant revenue growth, from $347,000 in 2013 to $2.1 million in 2023.
- Created and managed a successful on and off-site catering business.
- Spearheaded the successful launch and growth of an outside sales program, resulting in over 100 new accounts.
- Achieved recognition as one of the fastest-growing breweries in the United States in 2018.
- Spearheaded corporate social responsibility (CSR) programs, enhancing community relations and building positive corporate image.
- Led restaurant to obtain Sustainable Pittsburgh's Platinum designation, setting a precedent as Butler County's first.
- Played an instrumental role in the development and recognition of the community through active participation on the board of the local Zelienople Business Association.
Global Enterprise Advisor
VERIZON WIRELESS
11.2012 - 05.2014
- Served as a consultant for 6-8 large business accounts, developing and executing action plans to drive growth and loyalty
- Consistently achieved exceptional customer satisfaction scores (average of 10 out of 10) in biannual surveys
- Improved overall account self-serve utilization by 42.7% from 2012 to 2013
- Successfully migrated 700+ wireless lines for Huntington National Bank
- Partnered with sales teams to identify and close opportunities, resulting in 2,000 new Push to Talk activations for Scotts Company and 2,000 tablet activations for Crown Equipment
- Presented departmental objectives at the annual 2013 Kickoff Meeting.
Business Solutions Specialist
VERIZON WIRELESS
04.2011 - 11.2012
- Supported Small Business, National, U.S
- Government, & Alltel accounts, handling 40+ calls daily
- Identified call center best practices and streamlined processes as a member of the Warrendale BGCO Red Team
- Led team initiatives to increase accessory revenue and reduce repeat call-in transactions
- Consistently generated the highest sales for the Warrendale Business Solutions Team in multiple quarters
- Recognized as a semi-finalist in the Verizon Wireless: National Rock Star Competition.
Business Support Coordinator
VERIZON WIRELESS
10.2010 - 04.2011
- Assisted Verizon Wireless business account customers averaging 45+ daily calls; responsible for conflict resolution, client education and information requests for customer service concerns and complaints.
- Represented the Midwest Business and Government Customer Operations Culture Committee, taking on additional responsibilities in event planning and marketing.
Data Coordinator
VERIZON WIRELESS
10.2008 - 10.2010
- Guided customers through the setup and configuration of data products and voice features
- Provided troubleshooting for hardware, software, and network issues
- Contributed to marketing efforts as the Feature Writer and Co-Editor for the Data Connection Newsletter.
Education
Master of Business Administration (MBA) - Project Management
Keller Graduate School of Management
Cranberry, PA01.2011
Bachelor of Science (BS) - Marketing & German
The Pennsylvania State University
University Park, PA01.2006
Skills
- MS Office Suite, Microsoft Project, Mac OS X, iWork
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Staff training/development
- Procedure Development
- Marketing Strategies
- Revenue Growth
- Project planning and development
- Performance Improvements
- Strategic Planning
- Advanced problem solving and creative thinking
Affiliations
- Member, Sigma Beta Delta Business Honors Society
- Board Member, Zelienople Business Association (2017 - Present)
Languages
German
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Vice President Zelienople Area Business Association
Work Preference
Work Type
Full TimeImportant To Me
Company CulturePersonal development programsCareer advancementInterests
Reading
Family
Exercise
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Co-Owner & Chief Operating Officer
ShuBrew, LLC
01.2013 - Current
Global Enterprise Advisor
VERIZON WIRELESS
11.2012 - 05.2014
Business Solutions Specialist
VERIZON WIRELESS
04.2011 - 11.2012
Business Support Coordinator
VERIZON WIRELESS
10.2010 - 04.2011
Data Coordinator
VERIZON WIRELESS
10.2008 - 10.2010
Master of Business Administration (MBA) - Project Management
Keller Graduate School of Management
Bachelor of Science (BS) - Marketing & German
The Pennsylvania State University
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