Hi, I’m
JAMESIA OLIVENCIA
Newark,NJ
Summary
Experienced in developing and implementing comprehensive training programs to enhance team member skills and educate users on system utilization and improvement. Collaborates effectively with government, civilian, and corporate stakeholders to achieve shared goals. Thrives in fast-paced environments as a retail professional and educational worker, demonstrating expertise in customer service, POS systems, cash handling, and supervision. Adaptable to diverse retail and customer service settings, proficient in staff training, maintaining daily schedules, and fostering strong customer relationships. Self-motivated with excellent communication skills. Offers high-level experience in the supervision of workover and completion operations. Adept at directing the work of completion consultants and supervisors, successfully introducing lean manufacturing to increase productivity and cut costs. Well-organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
years of professional experience
Work History
State of New York Chaplain Federation
Operations Manager
05.2021 - Current
Job overview
- Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organization
- Designing training programs and workshops for staff
- Conducting regular system audits
- Running and sharing regular operating system reports with senior staff
- Overseeing and determining timeframes for major IT projects, including system updates, upgrades, migrations, and outages.
- Managing and reporting on the allocation of the IT budget
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancement
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Forever 21
Lead of Service
12.2016 - 10.2022
Job overview
- Counted cash drawers and performed nightly deposits
- Trained staff of 20+ sales associates
- Assist employees to specific duties that best met the needs of the store
- Performed openings of store
- Performed the daily services of computer systems
- Constantly aware of time to stay on schedule
- Did E-commerce daily
- Performed closings and openings of the store including shutting down POS, assuring product placement was done properly by associates
- Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively
- Duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff
- Created business strategies to attract new customers, expand store traffic, and enhance profitability
- Developing and arranging promotional material and in-store displays
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
Amazon
Delivery Driver
10.2021 - 10.2022
Job overview
- Loaded the truck and properly secured items to prevent damage to deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Managed customer inquiries and complaints politely and professionally.
- Filled out load paperwork and DOT-mandated log books.
- Delivered Approximately 300+ packages daily
Department of Education
School Aide
09.2017 - 04.2021
Job overview
- Supervised 100+ student arrivals, dismissals, and late arrivals.
- Supervising sessions of recess and lunch of 60+ students
- Assisting teachers during assigned special classes such as art, music, dance, science, Spanish, and physical education daily.
- Monitored 30+ students during assigned periods within a variety of school environments.
- Assists in preparing instructional materials and helps students in the use of these resources.
- Assisted in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students.
- Set up visual aids, equipment, and classroom displays to support the teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Evergreen Realty
Real Estate Broker
01.2018 - 01.2019
Job overview
- Worked closely with multiple clients to facilitate appropriate loans, inspections, and credit reports.
- Liaised between property owners and prospective buyers to facilitate the purchase and transfer of ownership.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Managed roster of 200+ clients to send announcements and information on new properties.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
Forever 21
Accessory Manager
12.2015 - 12.2016
Job overview
- Assist the merchandising team in overseeing the processing and placement of accessories
- Created long-term strategies and leading company initiatives
- Ensured that all merchandise is aesthetically pleasing and set according to brand standards and guidelines
- Decreased production cost by 20%
- Train, coach and direct Associates on accessories handling, shipment processing, accessories presentation, and visual techniques as needed
- Verify stockroom and stockroom activities meet safety requirements which consists of reporting any employee accidents
- Partner with the leadership team to make product placement adjustments based on selling, inventory ownership, and merchandising reports
- Ensure the sales floor is replenished per company guidelines
- This includes following up with team members to ensure accuracy
- Ensure all delivery information is accurately reported to verify all shipment-related paperwork meet audit requirements
- Manage damaged or defective jewelry and re-ticket per company guideline
- Uphold all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct
- Review and respond to all emails and corporate visual communications daily
- Follow company practices by maintaining the standard of the stock room by ensuring a neat, clean and organized room
- Assist in receiving and processing all new merchandise shipments
- Ensure all merchandise in stock rooms and on store shelves meet company standards
- Unloaded delivery trucks to properly store merchandise in backroom and adequately stock shelves on sales floor.
Forever 21
Visual Merchandiser
10.2015 - 12.2015
Job overview
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Managed installation of visual merchandising displays, urging team to work with speed and accuracy.
- Worked with store managers to implement new displays, promotions, and store layout changes.
- Organized 100+ store merchandise racks by size, style, and color.
- Visited company locations to assist with merchandising
Forever 21
Sales Associate
07.2015 - 10.2015
Job overview
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Business Administration And Management Conc. Cyber
07-2026
University Overview
- 4.0 GPA
City College of New YorkNew York, NY
Associate of Arts from Liberal Arts
06-2016
Medgar Evers College PrepBrooklyn, NY
High School Diploma
06-2014
Skills
- Performance monitoring
- Performance reporting
- Marketing
- Production
- Building and facility management
- Customer retention
- Market growth
- Employee motivation
- Financial management
- Excellent oral and written communication
- Motivational leadership
- Cost reduction & containment
Timeline
Delivery Driver
Amazon
10.2021 - 10.2022
Operations Manager
State of New York Chaplain Federation
05.2021 - Current
Real Estate Broker
Evergreen Realty
01.2018 - 01.2019
School Aide
Department of Education
09.2017 - 04.2021
Lead of Service
Forever 21
12.2016 - 10.2022
Accessory Manager
Forever 21
12.2015 - 12.2016
Visual Merchandiser
Forever 21
10.2015 - 12.2015
Sales Associate
Forever 21
07.2015 - 10.2015
Southern New Hampshire University
Bachelor of Science from Business Administration And Management Conc. Cyber
City College of New York
Associate of Arts from Liberal Arts
Medgar Evers College Prep
High School Diploma
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