Summary
Work History
Education
Skills
Timeline
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Jamesie Ross

Jamesie Ross

West Sacramento,CA

Summary

Diligent and detail-oriented Customer service oriented professional Seeking totransition into a warehouse support role. Proven ability to thrive in fast-paced environments, manage

priorities effectively, and deliver high quality service. Excellent physical stamina and organizational skills to eficiently handle high volumes of packages while ensuring accuracy and timeliness. Strong team player with a proven track record of meeting productivity targets and delivering exceptional customer service. Eager to apply my adaptability and teamwork skills to contribute positively to your organization.

Work History

Manager

Round Table Pizza
Citrus Heights, CA
11 2021 - 02 2023
  • Led a team of 15 employees in achieving monthly sales targets through strategic planning and staff training
  • Conducted performance evaluations and provided continuous feedback to develop team members and improve overall productivity
  • Served as the point of contact for HR matters, and identified solutions to employee conflicts and benefits issues
  • Acted as the main liaison for vendor deliveries and promptly handled any issues with orders
  • Handled all customer complaints with tact and diplomacy, quickly resolving any issues
  • Performed multiple walkthroughs daily to ensure dining area met corporate guidelines for cleanliness and table turnover
  • Oversaw and motivated crew members to ensure customers had a pleasant, quality dining experience
  • Coordinated and maintained employee work schedules

Administrative Assistant

M.E. Logistics
Sacramento, CA
09 2016 - 11 2021
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services
  • Drafted correspondence and other documents for CEO and department heads in company's voice
  • Liaised between clients and vendors and maintained effective lines of communication
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders

Cashier

Chevron Gas Station
Roseville, CA
12 2014 - 05 2016
  • Efficiently processed customer transactions with high accuracy and attention to detail
  • Provided excellent customer service by addressing inquiries and resolving issues in a timely and professional manner
  • Managed a cash register with precision, handling cash, credit card, and contactless payments
  • Maintained a clean and organized work area, restocked merchandise, and assisted with inventory management
  • Mentored new employees on cashier duties and best practices, improving overall staff performance
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts

Food Server

Judys Grinders
Woodland, CA
11 2012 - 12 2014
  • Took and accurately recorded food and beverage orders from guests in a fast-paced restaurant environment
  • Maintained cleanliness and organization of work station, ensuring a sanitary and presentable dining area for guests
  • Collaborated with kitchen staff to ensure timely delivery of food orders and accuracy of meal items
  • Upsold menu items and specials to increase overall sales and enhance guest dining experience
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality
  • Assisted in training new servers, sharing best practices for excellent customer service

Cashier

Super Saver Foods
Woodland, CA
01 2007 - 08 2011
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience
  • Accurately processed cash, credit card, and mobile payment transactions in a fast-paced retail environment
  • Collaborated with team members to effeciently handle high volumes of customer traffic during peak hours
  • Trained new employees on cash handling procedures, customer service, best practices ,and store policies
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment

Dental Assistant

Lincoln Dental Center
Woodland, CA
09 1997 - 04 2006
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
  • Prepared patient x-rays and images for dentist review
  • Explained treatment procedures and instructed patients on home care guidelines
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
  • Assisted in chair-side dental procedures by filling cavities and taking impressions

Education

Dental Assisting Certification - Dental Assisting Program

Western Career College
07.1996

Skills

  • Outstanding Customer Service
  • Problem Solving And Decision Making
  • Time Management And Multitasking
  • Fluent In Kayako And Blazedesk For Customer Service Operations
  • Technical Proficiency
  • Communication Technology
  • Data Analysis
  • Flexability
  • Optimistic, Enthusiastic And Motivated
  • Physical Stamina

Timeline

Manager

Round Table Pizza
11 2021 - 02 2023

Administrative Assistant

M.E. Logistics
09 2016 - 11 2021

Cashier

Chevron Gas Station
12 2014 - 05 2016

Food Server

Judys Grinders
11 2012 - 12 2014

Cashier

Super Saver Foods
01 2007 - 08 2011

Dental Assistant

Lincoln Dental Center
09 1997 - 04 2006

Dental Assisting Certification - Dental Assisting Program

Western Career College

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Jamesie Ross