Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Clark

Mansfield ,TX

Summary

Dynamic manager with a proven track record at Handel's Ice Cream, excelling in team leadership and conflict resolution. Skilled in suggestive selling and health codes compliance, I enhance customer satisfaction through exceptional service and strategic action plans. My outgoing personality and marketing expertise drive repeat business and foster a positive work environment.

Overview

7
7
years of professional experience

Work History

Manager

Handel's Ice Cream
Arlington, TX
05.2024 - Current
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted performance reviews for team members.
  • Ensured compliance with regulatory requirements and industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Shot Girl/VIP Bottle Service Waitress

Pbr Texas live
Arlington , TX
08.2018 - 07.2022
  • Pampered guests with attentive hands-on food service to create repeat business.
  • Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
  • Managed reservations, parties and events to coordinate special occasions for guests.
  • Implemented high-level dining amenities to generate satisfaction.
  • Assembled VIP bottle service kits with garnishes, mixes, and bottles to offer to guests.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Processed customers' payments and provided receipts.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

Education

High School Diploma -

Mansfield Lake Ridge High School
Mansfield, TX
05.2016

Skills

  • Health codes compliance
  • Anticipating guest needs
  • Outstanding customer service
  • Marketing and sales experience
  • Service-oriented mindset
  • Courteous
  • Food service
  • Outgoing personality
  • Team leadership
  • Performance management
  • Conflict resolution
  • Employee training
  • Customer service
  • Scheduling interviews

Timeline

Manager

Handel's Ice Cream
05.2024 - Current

Shot Girl/VIP Bottle Service Waitress

Pbr Texas live
08.2018 - 07.2022

High School Diploma -

Mansfield Lake Ridge High School

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Olivia Clark