
Dynamic and results-driven leader with a proven track record of implementing strategic initiatives that drive business success across diverse sectors. Well-rounded manager with extensive experience in construction, customer service, hospitality, sales, warranty and office staff management. Known for fostering collaborative environments, achieving measurable milestones, and transforming underperforming departments into top revenue producers. Expertise in enhancing customer relationships and managing complex issues within residential construction is complemented by strong leadership and adaptability skills, ensuring effective collaboration with management teams and stakeholders to uphold company vision and drive growth.
Implemented operational changes that grew bottom line from $300,000 in the red to $200,000 in the black, cut build times by 50%, and increased starts by 475%.
Drove strategic improvements to enhance efficiencies by reassigning departmental duties and metrics.
Managed risk effectively by identifying potential threats and implementing mitigation strategies in line with business objectives.
Navigated complex regulatory environments to ensure compliance with local laws and regulations.
Grew talent pool by actively recruiting top-tier candidates.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Meticulously reviewed architectural plans to ensure alignment with clients' vision, making recommendations for any necessary changes.
Enhanced client satisfaction by delivering high-quality custom homes tailored to individual needs and preferences.
Conducted regular site inspections during construction phases to monitor progress, identify potential issues early on, and maintain open communication channels with all stakeholders.
Oversaw quality control efforts during all stages of construction, addressing any issues promptly to maintain high standards of craftsmanship.
Supervised superintendents, customer service representatives, and maintenance staff. Responsible for all aspects of gated community to include facility upkeep, community safety and cleanliness, new builds, buyer satisfaction, COA meetings, liaisoning with development team and local municipality officials
93% annual Eliant customer satisfaction rating, highest in company.
Slashed annual non-budgeted costs from $340,000 to $20,000.
Awarded Project Manager of Quarter 2, 2023.
Coordinated construction, customer service, development, sales, subcontractor, and warranty staff.
Reduced average build time from 256 days to under 120 days. Set company record of home completion in 89 days.
Stringently applied effective time, resource and money management strategies to delivery under-budget on-time home completions.
Superior communication skills with administration, vendors, subcontractors and buyers
Comprehensive knowledge of OSHA and safety regulations
In-depth understanding of construction processes and operations
Proficient in MS Office, spreadsheets, and P&L statements
Well-honed organizational and time-management skills
Refined ability to explain functions of new home, warranty policies and company standards
Strategic planning
Staff Management
Policies and procedures
Verbal and written communication
ECI MarkSystems, Bluebeam, ProCore
Builder Trend
ProCore
Sage
Microsoft Excel