James J. Palmer IV
Severn,MD
Summary
Seasoned Intelligence Analyst with 20 years of leadership in strategic analysis and threat assessment. Specializes in integrating complex intelligence to guide mission-critical decisions and enhance operational readiness. Proven success in collaborative environments, delivering insights that drive strategic outcomes.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Custodial Manager
The Wilburn Company
Linthicum Heights, Maryland
05.2021 - Current
- Lead custodial teams by assigning tasks, monitoring performance, and maintaining high standards of cleanliness and service delivery.
- Oversaw daily building operations, ensuring facility readiness, cleanliness, and safety compliance while coordinating effectively with staff and contractors.
- Conducted routine inspections to identify maintenance needs and coordinated corrective actions with appropriate personnel to enhance facility upkeep.
- Responded to tenant requests and resolved issues promptly, fostering a professional and customer-focused environment.
- Supported operational efficiency by managing supplies, equipment usage, and adherence to company procedures
Senior Intelligence Analyst/DTS NDEA Lead
U.S. Army Active Duty
Arlington, Virginia
01.2007 - Current
- Led intelligence production supporting strategic, operational, and tactical decision‑making, delivering timely assessments that enhanced mission readiness.
- Synthesized multi‑source intelligence to identify threats, trends, and vulnerabilities, improving situational awareness for senior leaders in tactical elements.
- Directed and mentored analysts in collection, reporting, and analytical tradecraft, enhancing analytical accuracy and team capability.
- Coordinated intelligence sharing across joint and interagency partners to align operational priorities and streamline information flow.
- Validated authorizations and vouchers as Defense Travel System (DTS) Non‑Defense Entry Agent (NDEA), ensuring financial compliance and readiness for audits.
Correctional Officer
Sussex I State Prison
Waverly, Virginia
01.2006 - 11.2006
- Maintained safety and security within housing units by enforcing policies, monitoring inmate behavior, and responding to incidents
- Supervised inmate movement and daily activities, enforcing accountability and control to maintain order and security.
- De‑escalated conflicts and supported crisis response operations to protect staff, inmates, and facility integrity.
- Coordinated emergency response operations, directing rapid‑action teams to effectively manage critical incidents.
- Conducted cell inspections and searches, controlling contraband to uphold institutional compliance and safety.
Sales Associate
Walmart
Bluefield, Virginia
03.2005 - 01.2006
- Delivered customer service in Pet, Lawn & Garden, and Firearms departments, providing accurate information and product support to enhance customer satisfaction.
- Addressed customer issues and fostered a professional, service-focused environment to improve overall store experience.
- Managed inventory, restocked merchandise, and maintained organized displays to improve product accessibility and sales flow.
- Assisted customers with outdoor, pet care, and seasonal products while operating department equipment and adhering to safety procedures.
- SSupported firearms counter operations by following strict compliance procedures and assisting customers with regulated purchases.
Waiter
Fincastle Country Club
Bluefield, Virginia
06.2003 - 02.2005
- Delivered high‑quality dining service in an upscale golf and country club environment, ensuring a refined guest experience.
- Managed multiple tables efficiently, ensuring accuracy and polished presentation to enhance overall dining experience.
- Provided menu guidance and recommendations, elevating guest satisfaction and reinforcing premium service standards.
- Coordinated with kitchen and bar staff to ensure timely, precise delivery of food and beverages.
- Resolved guest concerns promptly and professionally, upholding club’s reputation for exceptional service.
Kitchen Staff Member
Ryan's Family Steakhouse
Bluefield, Virginia
04.2003 - 06.2003
- Maintained bar food‑service line to ensure product availability during peak dining hours.
- Monitored food temperatures, freshness, and presentation to uphold safety and quality standards, contributing to customer satisfaction.
- Supported kitchen operations by cleaning equipment, workstations, and prep areas to maintain a sanitary environment.
- Restocked ingredients and supplies to support cooks and staff, ensuring smooth workflow.
- Followed strict food‑handling and hygiene procedures to ensure compliance with health and safety regulations.
Education
Ph.D. - Cybersecurity Global Strategy And Operations
National University
San Diego, CA12-2029
Master of Science - Management Homeland Security Management
University of Maryland Global Campus
Adelphi, MD12-2025
Bachelor of Science - Cybersecurity, Management, And Policy
University of Maryland Global Campus
Adelphi, MD12-2023
Associate of Arts - General Studies
University of Maryland Global Campus
Aldelphi, MD08-2023
High School Diploma -
Graham High School
Bluefield, VA07-2002
Skills
- Facility Management
- Facility Operations
- Facility Inspections
- Cleaning Technology
- Crisis Management
- Team Management
- Team Collaboration
- Organizational Efficiency
- Problem Resolution
- Clear Communication
- Adaptive Flexibility
Certification
- U.S. Military Apprenticeship Program – Computer Operator, 0817N
- Sexual Harassment/Assault Response & Prevention Victim Advocate
- DTS Administrator/Non‑DTS Entry Agent
Timeline
Custodial Manager
The Wilburn Company
05.2021 - Current
Senior Intelligence Analyst/DTS NDEA Lead
U.S. Army Active Duty
01.2007 - Current
Correctional Officer
Sussex I State Prison
01.2006 - 11.2006
Sales Associate
Walmart
03.2005 - 01.2006
Waiter
Fincastle Country Club
06.2003 - 02.2005
Kitchen Staff Member
Ryan's Family Steakhouse
04.2003 - 06.2003
Ph.D. - Cybersecurity Global Strategy And Operations
National University
Master of Science - Management Homeland Security Management
University of Maryland Global Campus
Bachelor of Science - Cybersecurity, Management, And Policy
University of Maryland Global Campus
Associate of Arts - General Studies
University of Maryland Global Campus
High School Diploma -
Graham High School