James (J.D.) Smith
Genral Manager
Littleton,CO
Summary
Results-driven professional with extensive experience in leadership and operations management. Expertise in staff training, problem resolution, and budget management. Committed to fostering a high-performance culture that maximizes team potential and drives organizational success.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager /Regional Manager
Classic Collision
Denver, CO
01.2021 - 12.2025
- Supervised daily activities to ensure operational efficiency and deliver exceptional service quality.
- Analyzed existing workflows and implemented enhancements to reduce turnaround times and improve operational efficiency.
- Oversaw team performance by implementing regular training and development initiatives.
- Developed strategic plans to drive business growth and improve customer satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Office Manager/Senior Estimator
Rickenbaugh Collision
Denver, CO
01.2020 - 01.2021
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Facilitated skill development and offered guidance to administrative staff, fostering improved team performance.
- Implemented process improvements that streamlined communication between departments and increased productivity.
- Coordinated scheduling and logistics for team meetings, fostering collaboration among cross-functional teams.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Spearheaded implementation of a comprehensive client feedback system to enhance customer satisfaction.
General Manager
Gerber Collision / Boyd Group
Lakewood, CO
01.2017 - 01.2020
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and implemented processes to enhance customer satisfaction and retention rates.
- Managed financial budgets, optimizing resource allocation for improved profitability.
- Led cross-functional teams in achieving organizational goals through effective communication and collaboration.
- Mentored staff on best practices, fostering a culture of continuous learning and development.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Science - Business
Metropolitan State University of Denver
Denver, CONo Degree - Platinum
IICAR
No Degree - Green Blet
PPG
No Degree - DuPont Workplace Training
L.E.A.N
No Degree -
High Five
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Time management
- Training and development
- Staff training/development
- Goal setting
- Verbal and written communication
- Motivation
- Consistently meet goals
Accomplishments
My most recent accomplishment was during my time with Classic Collision. I was part of a Integration Team that opened 9 new stores in the denver market . I was a integral parts of training the new acquisitions to include Tech staff and management .Once the stores were established I was part of a Regional Team the oversaw all 20 + stores at the state level
Certification
IICAR
Timeline
General Manager /Regional Manager
Classic Collision
01.2021 - 12.2025
Office Manager/Senior Estimator
Rickenbaugh Collision
01.2020 - 01.2021
General Manager
Gerber Collision / Boyd Group
01.2017 - 01.2020
Associate of Science - Business
Metropolitan State University of Denver
No Degree - Platinum
IICAR
No Degree - Green Blet
PPG
No Degree - DuPont Workplace Training
L.E.A.N
No Degree -
High Five