- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Tech enthusiast, passionate about exploring the latest advancements and innovations
James M. Gambill
Arlington Heights,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Portfolio Property Manager
Chicagoland Community Management
11.2024 - 01.2025
- Developed and executed comprehensive property management plans for optimal financial performance and asset preservation.
- Established preventive maintenance programs reducing repair costs over time.
- Streamlined workflows through the implementation of efficient property management software systems.
- Oversaw annual budget preparation and long-term financial planning, ensuring the properties remained financially stable.
Portfolio Property Manager
Kass Management
09.2022 - 11.2024
- Coordinated maintenance activities, including preventative measures and timely repairs to minimize disruption to tenants.
- Developed and executed comprehensive property management plans for optimal financial performance and asset preservation.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Oversaw annual budget preparation and long-term financial planning, ensuring the properties remained financially stable.
- Kept properties in compliance with local, state, and federal regulations.
Crew Member Team Leader
Trader Joe's
12.2014 - 12.2023
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Department manager of liquor and dairy; delivering sales increases to lead the entire region.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Introduce higher standards for customer service and increased efficiency by streamlining operations.
Bar Manager
Pub 83
05.2017 - 10.2019
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Assisted servers with specialty drink orders by preparing on-demand items without delay.
Server Manager
Egg Harbor Cafe
03.2012 - 07.2014
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Account Manager/Warehouse Manager
Chicago Lighting
05.2007 - 03.2012
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movement.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Education
Some College (No Degree) - Special Education
Northeastern Illinois University
Chicago, ILSkills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Focus and Follow-Through
- Continuous Improvements
Affiliations
Available Upon Request
Certification
- Certified Manager of Community Associations (CMCA) - Community Association Managers International Certification Board.
Interests
Timeline
Portfolio Property Manager
Chicagoland Community Management
11.2024 - 01.2025
Portfolio Property Manager
Kass Management
09.2022 - 11.2024
Bar Manager
Pub 83
05.2017 - 10.2019
Crew Member Team Leader
Trader Joe's
12.2014 - 12.2023
Server Manager
Egg Harbor Cafe
03.2012 - 07.2014
Account Manager/Warehouse Manager
Chicago Lighting
05.2007 - 03.2012
Some College (No Degree) - Special Education
Northeastern Illinois University
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