James Mac Hardwick
Medina,TN
Summary
Reliable Operations and Maintenance manager offering 15 years of experience overseeing and managing Transportation fleets, Drivers and Employees. Equipment Management, Customer relationships, reporting to C Suite level management. Hardworking and diligent in developing a team of individuals to achieve the set goals in order for the company to hit annual budgets.
Overview
20
20
years of professional experience
Work History
Director of Maintenance
Ascend Transportation
08.2023 - Current
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided guidance to management regarding project bids for onsite improvements.
- Implemented safety procedures and training programs, reducing workplace accidents and promoting a safer work environment.
- Managed a team of technicians, ensuring consistent high-quality performance in maintaining and repairing equipment.
- Enhanced overall facility appearance with regular upkeep and preventative measures, ensuring a clean and welcoming environment for staff and visitors.
- Reduced equipment downtime through proactive identification of potential issues and timely repairs.
- Improved overall facility efficiency by implementing preventive maintenance programs and streamlining work order processes.
- Oversaw vendor relationships for outsourced maintenance tasks, ensuring quality control and adherence to budgetary constraints.
- Developed budgets for maintenance projects, resulting in cost savings and improved resource allocation.
- Conducted regular facility inspections to identify areas of improvement and maintain compliance with industry standards.
- Managed maintenance team of 30 employees and coordinated repair schedule according to priority level.
- Tracked maintenance activity using dossier/Power BI software to confirm compliance with industry requirements.
Vice President of Operations
Ascend Transportation
01.2019 - 08.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Established performance goals for department and outlined processes for achievement.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Managed 30 employees and 500 drivers to service our customer base with excellent Ontime Service
- Manage to specific KPI's and set weekly action plans to achieve set goals
General Manager Of Dedicated Operations
Ascend Transportation
01.2013 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a Dedicated Customer base to ensure On time Service to their customers
- Grew the Dedicated Division from 45 working trucks to 180 working trucks, along with substantial revenue growth for the Company
- Managed up to 15 employees and 200 drivers
Dedicated Fleet Manager
Milan Express
04.2005 - 12.2012
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Milan Express Local Driver
Milan Express
04.2004 - 04.2005
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during deliveries or pickups.
- Collaborated with dispatchers to communicate delays, route changes, and other relevant information.
- Safeguarded company assets by adhering to established security protocols during transport operations.
- Completed accurate record-keeping for mileage logs, delivery confirmations, and expense reports as required by company policy.
Education
High School Diploma -
North Side High School
Jackson, Tn05.1989
Skills
Timeline
Director of Maintenance
Ascend Transportation
08.2023 - Current
Vice President of Operations
Ascend Transportation
01.2019 - 08.2023
General Manager Of Dedicated Operations
Ascend Transportation
01.2013 - 01.2019
Dedicated Fleet Manager
Milan Express
04.2005 - 12.2012
Milan Express Local Driver
Milan Express
04.2004 - 04.2005
High School Diploma -
North Side High School
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