Zaccherriah Scott
Tupelo,MS
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
6
6
years of professional experience
Work History
Commercial Truck Driver
Ascend Transportation
Pontotoc, Mississippi
11.2023 - Current
- Checked vehicle's fluid levels, tires and brakes to ensure safe operation.
- Communicated with dispatchers regarding route changes due to traffic or weather conditions.
- Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Customer Service Representative
Broad Path
Houston, TX
06.2021 - 10.2023
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Customer Service Representative
United Furniture Industries
Verona, Mississippi
02.2019 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Nettleton High School
Nettleton, MSSkills
- Truck inspections
- Accurate records and reports
- Training in hazmat procedures
- Truck and equipment monitoring
- Safe driving operations
- Customer Satisfaction
- Product Knowledge
- Data Collection
- Scheduling
- Inbound and Outbound Calling
- Call Management
- Retail sales customer service
- Professional telephone demeanor
- Call center experience
- Technical Support
- Microsoft Office Suite
- Active Listening
- Call center procedures
- Call escalation
- Positive and professional
- Compassionate communication
- Customer Empathy
- Customer Service
Timeline
Commercial Truck Driver
Ascend Transportation
11.2023 - Current
Customer Service Representative
Broad Path
06.2021 - 10.2023
Customer Service Representative
United Furniture Industries
02.2019 - 06.2021
High School Diploma -
Nettleton High School
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