James Mario Greco
Bethesda,Maryland
Summary
Results-driven Senior Operations Manager with a proven track record in enhancing operational efficiency and financial oversight. Expertise in managing complex commercial real estate operations and improving visitor engagement. Committed to delivering innovative solutions and driving organizational success.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Empire Leasing
Washington DC
08.2021 - Current
- Directed operations for over 700,000 sqft. of commercial real estate in multiple locations.
- Coordinated communications for over 100 commercial units, including 11 triple net leases and 14 residential properties.
- Communicate coordinate with vendors/tenants while offering strategic solutions to remedy problems
- Administer financial oversight for individual properties, encompassing budget expenses, tracking capital improvements, and managing collections.
Operations Manager
Antenna International
Washington, DC
09.2017 - 03.2020
- Directed operations across National Museum of American History, Udvar Hazy, Hirshhorn, and National Air and Space Museum. Streamlined processes to enhance visitor engagement and operational efficiency. Managed budgets to optimize resource allocation and reduce costs. Implemented strategies to improve exhibit quality and visitor experience.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Elevated the main metric from 19% to 85% TUR and cut operating budget waste by 30%, reducing payroll to 15%.
Merchandise Manager
FONZ- Smithsonian National Zoo
Washington, DC
07.2016 - 09.2017
- Decreased shrink metrics from 4.1% to 1.65% within 12 months
- Coached merchandise team to improve performance and satisfaction through confidence development
- Elevated customer experience by initiating staff contest focused on developing innovative display methods.
Assistant Manager of Retail Operations
The Kennedy Center
Washington, District of Columbia
09.2014 - 06.2016
- Supervised team of 95+ retail,concessions, volunteers and supervisors in two stores and numerous pop up shops.
- Created weekly newsletter to use as a training and product knowledge weekly.
- Developed 5 steps selling program that was used at the yearly KC retail seminar.
- Oversees the Concession and signings, implemented new tactics to decrease shrinkage.
Languages
Spanish, Fluent
Websites
Timeline
Senior Operations Manager
Empire Leasing
08.2021 - Current
Operations Manager
Antenna International
09.2017 - 03.2020
Merchandise Manager
FONZ- Smithsonian National Zoo
07.2016 - 09.2017
Assistant Manager of Retail Operations
The Kennedy Center
09.2014 - 06.2016
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