James Michael Anderson
Fort Worth
Summary
Encouraging Fleet Crew Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in monitoring and adapting the performance of all subordinates assigned as well as advising upper management on recommendations for improvements.
Expert at managing preventative maintenance for assigned shops to include Asset Management of units to be decommissioned as well as In-processed for all Departments.
Proficient at identifying technical problems and determining proper solutions.
Expert at Internal as well as External communications in support of all City Departments as relates to Vehicles Services and needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Crew Leader
City Of Fort Worth
01.2019 - Current
- Continue to be responsible for providing guidance on how to resolve routine and non-routine operating issues
- Excellent at monitoring and adapting the performance of all subordinates assigned and advises management
- Communicates effectively with upper management, team members, and customers to keep everyone informed.
- Discusses daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructs crew members in safe work practices and methods to reduce work-related injuries.
- Continue to establish positive relationships with customers and colleagues through high standards of customer service.
- Proficient and continue to develop and implement process improvements to increase productivity.
- Proficient in instructing the use of Hand tools and equipment associated with the diagnosis, maintenance, and repair of mechanical equipment and vehicles
Senior Technician
City of Fort Worth Property Management
01.2017 - 01.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment for Departments of which included Automotive, Heavy duty, Off Road and field Equipment as well as Mobile Services when needed
- Backup Crew Leader for both Water and North Service Center
- Participated with Team to open new Water Maintenance Facility
- Transferred to and assisted with a new Team the opening of North Service Center as Senior Technician and back up Crew Leader
- Assist Maintenance Team in diagnosis and or repairs on Automotive, Heavy and off Road Equipment for both Water and North Service Center
- Work skills include fabrication and welding on various pieces of equipment to include Heavy and Off Road
- Obtained 1 Heavy Duty ASE certification as well as in process of achieving Master ASE certification on Heavy Duty Equipment
- Obtained Class B CDL
- Experienced with Microsoft Excel
- Experienced with accounting programs
- Experienced with Faster as well as completed online Buy Speed with certificate
- Assisted in Creating Mobile Service operations to Service Off Road Equipment on site as well as Performed Mobile Service on a rotational basis
Engine Shop Foreman
Rush Truck Centers, James Michael Anderson
03.2014 - 10.2016
- Led 10 to 14 Engine technicians in diagnostics and repairs on Class 8 Peterbilt and Kenworth Trucks and Engines
- Helped establish shop safety procedures as well as created more efficient repair procedures following new safety guidelines
- Monitored and improved Technician Efficiency through workflow and scheduling based upon customers needs
- Provided direction on complex repair methodology as well as evaluate Technicians on new Diagnosis and repair procedures
- Actively trained and encouraged Technicians to exceed customer satisfaction in addition to monitoring and improving Technicians abilities and skills through certification training and schools
- In charge of Quality control as well as provide direction and evaluate repairs performed by all Technicians
- Provided excellent customer service and dedicated to complete customer satisfaction
- Performed payroll and timekeeping for each technician as well as reports and evaluate efficiency for all
- Performed functions as Shop Foreman, Service Writer as well as forecasted budget and profits for a stand alone Engine shop
Rush Truck Centers
08.2009 - 02.2014
- Diagnosed and repaired Heavy and Medium Duty Cummins, CAT and Paccar Engines
- Diagnosed and repaired all Emissions systems
- Diagnosed and repaired Peterbilt and Kenworth Chassis
- Designed and installed various components on new Class 8 Peterbilt trucks for various companies used in Oil fields, over the road applications as well as assembled and tested wiring and Hydraulic controls
- Fabricated and welding of additional components for oil field and over the road use
- Created more efficient diagnostic and repair procedures improving customer service and satisfaction
Combat engineer, non commissioned officer
United States Army
01.1996 - 05.2001
- Led 14 soldiers in repair and maintenance of Military Trucks, Boats and Bridge equipment to include Medium Girder Bridge and Ribbon Float Bridge
- Training of 14 soldiers to include assistance in promotion and Military etiquette
- Supervision of soldiers during deployments for Hurricane Relief and combat operations
- Responsible for the welfare of soldiers family members such as spouses and children
- Deployed to Desert Shield Desert Storm in defense of Kuwait and Saudi Arabia
- Provided life-saving assistance to the people of Nicaragua after Hurricane Mitch
- Provided planning and rebuilding of roads and bridges in Nicaragua
- Provided Planning and Building of Roads along our Southern border between United States and Mexico in support of the US Border Patrol
- Awarded meritorious service medal 4 awards
- Awarded Good Conduct Medal 3 awards
- Awarded National Defense service medal
- Awarded Humanitarian service medal 2 awards
- Awarded Overseas Service ribbon 3 awards
- Awarded Southwest Asia service medal with three bronze stars
Education
Certificate -
Chemical Spill Response
City Of Fort Worth07.2023
Certificate -
City of Fort Worth University
City Of Fort Worth04.2023
Certificate - Communicating As A Leader
City of Fort Worth University
City Of Fort Worth03.2022
Certificate - Devloping Positive Relationships At Work
City of Fort Worth University
City Of Fort Worth02.2022
Certificate - Listening With Intent
City of Fort Worth University
City Of Fort Worth02.2022
Certificates - Diesel Mechanics Technology And Heavy Truck
Cummins Engine And Paccar Chassis
Irving, TX06.2013
No Degree - Cultural Anthropology, Fundamentals of Speech
Central Texas College
Fort Hood, TXCertificate - Soldier Leadership
Primary Leadership Development
Fort Hood, TX08.1996
High School Diploma -
James Michael Anderson
University Place, WA06.1989
Skills
- Excellent at providing consistent, exceptional customer service skills
- Proficient at occupational hazards and safety precautions of equipment and vehicle services
- Proficient at Fleet Vision of Customer Experience, Accountability, Responsiveness and Empathic to every person and situation
- Proficient at evolving operations, services and activities of all previous and current assigned shops
- Excellent at monitoring and adapting the performance of all subordinates assigned and advises management
- Excellent at Customer Communication
- Excellent at Conflict Resolution
- Excellent at adapting and evolving to Customer needs and Industry changes as it evolves
- Effective at responding to emergency situations as they arise
- Proficient at providing guidance on how to resolve routine and non-routine operating issues
- Proficient at Mechanical repair procedures for a variety of complex equipment and vehicle systems
- Excellent at Principles of supervision, training and performance evaluation
Accomplishments
- Received Certificates for online class Training and attended in Class for Qualification on Cummins 2010 to 2013 HD and Medium Duty Engines
- Received Certificates for Online Training and attended Classroom instruction for Qualification on Paccar MX 2010 and 2013 Heavy Duty Engines
- Achieved positive Morale of Light and Express Shop Technicians by utilizing Principles of supervision, training and performance evaluation
- Collaborated with team of 2 Technicians in the development of Performing duties and Responsibilities as a Crew Leader in my absence.
- Supervised team of 20 plus staff members in Hand tools and equipment associated with the diagnosis, maintenance, and repair of mechanical equipment and vehicles .
- Collaborated with Multiple Departments on Vehicle issues as pertains to Brakes on PD Units, scheduling of Appointments for efficient streamline maintenance issues on all Departments Vehicles.
- Collaborated with Outside Vendors as to best practices working with Fleet Department on needed Services in addition to what we provide.
- Resolved product issue through our Internal Parts Vendor as pertains to recommended parts replacement, identifying possible OEM parts needed for repairs.
- Achieved excellent Customer Service by Communication, problem-solving and time management with accuracy and efficiency.
- Improved customer satisfaction through excellent Fleet Vision of Customer Experience, Accountability, Responsiveness and Empathic to every person and situation
Certification
- Licensed Class B CDL - Current
- Leadership and Communication Training - Current
- Chemical Spill Response Training - Current
- Principles of supervision, training and performance evaluation Training - Ongoing
- Certified Crew Leader, City of Fort Worth - Current
Timeline
Crew Leader
City Of Fort Worth
01.2019 - Current
Senior Technician
City of Fort Worth Property Management
01.2017 - 01.2019
Engine Shop Foreman
Rush Truck Centers, James Michael Anderson
03.2014 - 10.2016
Rush Truck Centers
08.2009 - 02.2014
Combat engineer, non commissioned officer
United States Army
01.1996 - 05.2001
Certificate -
Chemical Spill Response
Certificate -
City of Fort Worth University
Certificate - Communicating As A Leader
City of Fort Worth University
Certificate - Devloping Positive Relationships At Work
City of Fort Worth University
Certificate - Listening With Intent
City of Fort Worth University
Certificates - Diesel Mechanics Technology And Heavy Truck
Cummins Engine And Paccar Chassis
No Degree - Cultural Anthropology, Fundamentals of Speech
Central Texas College
Certificate - Soldier Leadership
Primary Leadership Development
High School Diploma -
James Michael Anderson
- Licensed Class B CDL - Current
- Leadership and Communication Training - Current
- Chemical Spill Response Training - Current
- Principles of supervision, training and performance evaluation Training - Ongoing
- Certified Crew Leader, City of Fort Worth - Current
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