James (Mickey) Elrod
Griffin,GA
Summary
Innovative professional with a strong background in customer engagement strategies and teamwork. Proven track record of analyzing market trends to identify growth opportunities, ready to leverage expertise to enhance brand positioning and drive measurable results.
Overview
26
26
years of professional experience
Work History
Customer Development Manager - Car Dealer
American Tire Distributors
Huntersville, NC
01.2012 - Current
- Developed and executed customer engagement strategies to enhance brand loyalty and retention.
- Analyzed market trends to identify opportunities for growth within target segments.
- Led cross-functional teams to implement process improvements that streamlined operations.
- Established key performance indicators to measure effectiveness of customer initiatives.
Quick Lane Manager
Hayes CDJR
Gainesville, GA
11.2009 - 01.2012
- Led team in daily operations, ensuring efficient workflow and customer satisfaction.
- Implemented service processes to enhance vehicle maintenance turnaround times.
- Trained staff on product knowledge and customer service best practices.
- Managed inventory levels, optimizing parts availability for timely repairs.
Service Advisor
Akins Ford
Winder, GA
01.2000 - 11.2009
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed scheduling to optimize technician workflow.
- Maintained accurate records of customer interactions and service history using dealership management software.
- Provided detailed explanations of service recommendations, enhancing customer understanding and trust.
Education
Business Administration And Management
Gordon State College
Barnesville, GAHigh School Diploma -
Griffin High School
Griffin, GASkills
- Data-driven decision making
- CRM proficiency
- Performance tracking
- Brand positioning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Teamwork
- Industry expertise
Timeline
Customer Development Manager - Car Dealer
American Tire Distributors
01.2012 - Current
Quick Lane Manager
Hayes CDJR
11.2009 - 01.2012
Service Advisor
Akins Ford
01.2000 - 11.2009
Business Administration And Management
Gordon State College
High School Diploma -
Griffin High School