James (Mike) Eldridge
Friendswood,TX
Summary
Diligent Group Supervisor with excellent coaching, delegation, and decision-making aptitudes. In-depth knowledge of managing and supervising field employees. Brilliant communication and organizational skills to easily collaborate with others. Strong-willed Group Supervisors lead and manage a group of employees. Solid knowledge of inventory control, production scheduling, and cost control. Adept at organizing and monitoring staffing schedules. Resourceful Group Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational planning. Excel in communication, adaptability, and problem-solving to effectively manage diverse teams and ensure project success. Experienced Group Supervisor with a background in providing leadership and direction to cross-functional teams. Highly skilled in managing operational activities, streamlining processes, and promoting team collaboration for optimal productivity. Proven success in fostering a positive work environment, coupled with strong problem-solving abilities and commitment to achieving organizational goals. Demonstrated impact through previous roles is marked by improved team performance and enhanced operational efficiency.
Wrote and edited legally sufficient Decisions for Administrative Law Judges. Reviewed and edited decisions written by Paralegal Writers, Attorney Writers and Senior Attorney Writers
Overview
36
36
years of professional experience
Work History
Group Supervisor
Social Security Adm. Office of Hearings Operations
Houston, TX
06.2003 - 04.2021
- Developed and implemented group policies and procedures for efficient workflow management.
- Conducted weekly team meetings to discuss progress on projects and identify areas of improvement.
- Coordinated with the field offices and other departments to ensure successful completion of projects within allocated budgets and timelines.
- Collaborated with contractors to develop innovative solutions that meet business needs.
- Organized regular team activities designed to improve morale and promote collaboration among colleagues.
- Investigated customer complaints promptly and efficiently resolved any issues identified during the process.
- Interviewed and hired new applicants.
- Assessed each group member and gave performance feedback.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
- Worked with other group leaders to identify and resolve issues between teams.
- Led team meetings to discuss project progress and delegate tasks effectively.
- Provided feedback on employee performance, including coaching, disciplinary action, or recognition when appropriate.
- Assigned tasks to team members and monitored their performance, providing guidance as needed. In order to conduct hearings and write legally sufficient decisions.
Operations Supervisor/Management Support Spec.
Social Security Adminstration
Galveston, TX
06.1992 - 09.2003
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Led team of 15 in daily operations, ensuring their efficiency and productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies. Responsible for public relations and information presentations (Received Regional Commissioner's Citation).
Claims Representative
Social Security Administration, SSA
Nacogdoches And Pasadena, TX
12.1984 - 08.1992
- Documented changes in claim statuses using specialized software systems.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Managed asset recoveries for claims, including overpayment collection.
- Utilized claims management software to track claims progress and maintain organized documentation.
- Assisted new policyholders with processing claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Education
Master of Liberal Arts
University of St. Thomas
Houston, TX05-1997
BA Public Administration
Stephen F. Austin State University
Nacogdoches, TX08-1994
Skills
- Time management expertise
- Priority management skills
- Analytical thinking abilities
- Experience in conflict resolution
- Conflict resolution knowledge
- Innovation management
- Critical thinking capability
- Leadership skills
- Production tracking
Accomplishments
- SSA Commissioner Supervisor Citation
- Region 6 Commissioner Public Relations Citation
- Graduate Army Armor Officers Basic
- Graduate Army Officer Canidate School
Timeline
Group Supervisor
Social Security Adm. Office of Hearings Operations
06.2003 - 04.2021
Operations Supervisor/Management Support Spec.
Social Security Adminstration
06.1992 - 09.2003
Claims Representative
Social Security Administration, SSA
12.1984 - 08.1992
Master of Liberal Arts
University of St. Thomas
BA Public Administration
Stephen F. Austin State University
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