Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Certification
Timeline
Hi, I’m

James Nickolas Smith

Business Application Analyst
Denton,TX

Summary

Dedicated IT professional of years with history of meeting and surpassing company goals utilizing consistent and organized practices and critical thinking. Skilled in working under pressure and adapting to new situations and challenges. Proficient in information technology infrastructure, troubleshooting, healthcare / revenue cycle application support, and business / revenue cycle operations. Data reconciliation and management of multiple applications that ensure revenue and abide by current regulations. Thorough UAT for all changes and enhancements made to foster positive relationships with all users.

Overview

9
years of professional experience
1
year of post-secondary education
2
Certifications

Work History

Wise Health System
Remote, TX

Business Applications Analyst
10.2019 - Current

Job overview

  • 3M360 Coding and Reimbursement System / 3M360 eMD - System Administrator, Lead

-Increased productivity when switched to permanent remote position

-24/7 server management and administration

-Created / lead weekly coding and billing department calls for issues and enhancement requests

-HL7 interface management

-Microsoft SQL Management Studio Data validation for reconciliation and data management

-Work list, user, and physician administration / support and daily maintenance

-Report and document administration and build

-3M360 eMD query service integration and physician relations

  • Hyland OnBase Document Processing and Storage Service - System Administrator

-Functionality configuration

-Interface administration

-User administration

-Client management

-Education / training for users

-ROI - Legal Release of Information

-Physician documentation deficiency

-Patient Window (internal EMR iframe-like service)

-Independent silos with unique config for AP, HR, and Materials

-Codeveloped and manage internal RightFax to OnBase solution

  • Altera (Formerly Allscripts) EMR/EHR Suite

-Suite of Sunrise patient care modules / ISS Reject tool

-Altera to 3M / OnBase configuration for interfaces and FTP

  • VersaCare Cardiac Rehab Telemetry Monitoring System - System Administrator, Lead

-Technical and environmental support

  • NexTech EHR and Practice Management - System Administrator, Lead

-Technical and environmental support

  • Siemens/Cerner EDM - Legacy System Administrator

-Manage legacy documentation system with performance and workflow issues

-Assist with issues outside of Cerner support contract

-3 virtual server maintenance and updates

  • CarePort Acute Care Manager - System Administrator

-User admin and environment / interface management

  • CarePort Acute Care Director (Part of ACM)

-Patient issues - diagnose and work with internal systems and Allscripts to resolve

  • External Insurance Payer Sites - User Administrator

-User admin and account management for external Insurance Payer websites both ambulatory and acute NPIs

  • MEDEanalytics - User Administrator

-User admin / account management for end users

  • Citrix VDI

-Session management for coder specific virtual environment / coordinate with Citrix admin

-Performed internal system acceptance to deliver well-tested enhancements and meet business requirements

Wise Health System
Decatur / Argyle TX, TX

Information Systems Technician II
02.2019 - 10.2019

Job overview

  • IS TECH II, Decatur Clinics, transferred to Argyle Surgical February 2019

-Ticket escalations and assignment

-Provided more in depth assistance and volunteered for projects and overnight support / go live events.

-Volunteered month-long assignment at another location to assist in setting up 100+ endpoints on short notice while multitasking high level onsite support for vendor and internal teams.

-Created reports for common issues and escalations

-Internal assistance of additional infrastructure and network needs

-Assist with non IS-related issues and biomedical device coordination

-Perform hardware and full clinical moves and setups

-Maintain a current inventory of all IS technology

-Enforce and manage new policies

-Maintained detailed knowledge base of issues and fixes

-Troubleshoot and direct issues to proper departments and continue to provide on-call support for the hospital and all its locations

Wise Health System
Decatur, TX

Information Systems Technician I
09.2017 - 10.2019

Job overview

  • Main Decatur Campus

-Peripheral support, application, client, server, and virtual environment support, both remote and onsite, patient facing and internal.

-Software installation and assistance facilitating support from both vendors and internal analysts and infrastructure.

-Managed an internal knowledgebase of issues and fixes.

-Supported a vast array of critical systems utilized by patients, vendors, contractors, and physicians.

-Volunteered early to join on-call rotation

James Wood Neighborhood Autos / Wise Credit LLC
Decatur, TX

Lead IT Specialist
06.2014 - 09.2017

Job overview

Provided sole coverage across 8 car lots, the service department, and the main office

-On call assistance and on site visit rounding

-Basic to advanced troubleshooting of software and hardware

-Website and graphic design through Wordpress and Adobe Photoshop

-Mild JavaScript, HTML5, PHP, and Python coding experience

-Active Directory user setup and management across entire organization

-Avaya IP phone management

-Domain management on Server 2012

-Vendor engagement for improvement of all systems

-Network management / hardware / new cable runs

-Supported outside businesses owned by proprietor’s family

-CEO and owner James Wood engaged personally for home IT issues

Education

Weatherford College Wise County
Decatur, TX

Associates - In Progress from General Studies
03.2013 - 03.2014

University Overview

Delayed further college studies for IT Training, to work and study on the job with a certified and experienced IT professional.

Skills

    3M360 Software Proficiency

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Software

3M360 Medical Records Coding SysAdmin

Hyland OnBase Sysadmin

Altera EMR Suite

Microsoft Office Products

SQL Server Management Studio

Microsoft Server 2012 R2

OneHub

ServiceNow

VersaCare

NexTech

Accomplishments

Accomplishments
  • Project management for multiple new workflows and server migrations
  • SCRUM to improve overall processes in applications.
  • Hosted recurring department meetings for feedback and open communication
  • Improved performance and workflow of multiple systems with mass reconciliation.
  • Resolved years' long system performance and speed issues by implementing custom server maintenance plans
  • Managed logics for information flow via interfaces
  • Organized application workflows for more concise results
  • Deployed multiple products to improve coding output, reimbursement / quality, and decrease inpatient length of stay.
  • Improved existing product and physician documentation.
  • Coordinated with engineers to improve department specific VDI performance
  • Deployed in house solutions to improve HIM department workflows and fax management
  • Took over ownership of multiple services from vendor to improve quality of service and outcomes.
  • Held lead of information systems support and management of 9 location organization
  • Regularly take ownership of new applications to manage and improve
  • Multiple organization accolades and recognitions for quality of service and outcomes
  • Fostered multiple vendor relations and improved quality of service via coordinate with account representatives
  • Successfully negotiated lower rates for hardware and software upgrades

Certification

3M360 System Administrator

Timeline

CompTia Server+ (In Progress)

08-2023

3M360 System Administrator

02-2023
Business Applications Analyst
Wise Health System
10.2019 - Current
Information Systems Technician II
Wise Health System
02.2019 - 10.2019
Information Systems Technician I
Wise Health System
09.2017 - 10.2019
Lead IT Specialist
James Wood Neighborhood Autos / Wise Credit LLC
06.2014 - 09.2017
Weatherford College Wise County
Associates - In Progress from General Studies
03.2013 - 03.2014

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