Jameson Cole
Floral City,FL
Summary
Service-oriented professional with solid background in leading teams to achieve high standards in customer service. Adept at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable service delivery. Exhibits excellent communication and interpersonal skills to drive collaborative success and positive results.
Experienced with managing service teams to deliver top-tier customer satisfaction. Utilizes effective leadership to address and resolve service issues promptly. Knowledge of best practices in service operations ensures consistent, high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle
01.2023 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Pit Crew
Dickey's Barbeque Pit
05.2020 - 11.2022
- Ensured optimal vehicle handling with meticulous attention to detail during suspension adjustments.
- Maintained a clean, organized, and efficient workspace in the pit area to facilitate smooth operations during races.
- Shared best practices with fellow crew members after attending industry conferences or workshops, contributing to overall team improvement.
- Assisted in pre-race preparation by conducting comprehensive vehicle inspections to identify potential areas of concern or improvement opportunities.
Education
High School Diploma -
Pasco Hernando State College
Dade City, FLSkills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- IT security knowledge
- Computer skills
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Adobe Certified Associate
- CIW Internet Business Associate
Certification
- CIW Internet Business Associate
- Adobe Certified Associate
Languages
English
Native or Bilingual
German
Elementary
Spanish
Elementary
Japanese
Elementary
Interests
- Watching Movies and TV Shows
- Music
- Gym Workouts
- I like working with my hands and fixing things
- Video Gaming
- Strategy Games
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Reading
- Coding and Programming
- Graphic Design
- Virtual Reality
- Digital Art and Animation
- Video Game Design
- Robotics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteSoftware
Programming
Typing
Design
Quote
To live is to suffer, to survive is to find meaning in the suffering
Friedrich Nietzsche
Timeline
Service Leader
Chipotle
01.2023 - Current
Pit Crew
Dickey's Barbeque Pit
05.2020 - 11.2022
High School Diploma -
Pasco Hernando State College
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