Jameson Mattson
Cumming,GA
Summary
Seasoned Project Analyst and collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Business Project Analyst
Thermo Fisher Scientific
06.2022 - 07.2023
- Mastered agile methodology to run multiple project epics and their respective scrum teams for global project to transition to cloud-based customer service platform.
- Collaborated with stakeholders to define project objectives, generate requirements, and successfully generate new features for users.
- Provided direct support for users and conducted live demonstrations for leadership.
- Received multiple awards for intensity and innovation.
Customer Service Representative II
Thermo Fisher Scientific
04.2021 - 06.2022
- Delivered exceptional customer service for specialized cGMP production customers, and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Recognized with awards for identifying, escalating, and effectively eliminating errors in order processing.
Customer Service Representative I
Thermo Fisher Scientific
08.2020 - 04.2021
- Graduated from training with highest scores in class.
- Handled 60+ customer inquiries daily via phone and email with utmost professionalism, empathy, and concern.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Awarded $1,000 cash award for superior customer allegiance.
General Manager, Lead Aesthetician
The Southern Skin & Beauty Bar
08.2018 - 02.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
- Successfully marketed practice through online initiatives and through local chamber of commerce.
Medical Spa Manager
Georgia Dermatology Center And Med Spa
03.2012 - 03.2017
- Greeted spa guests warmly to create positive first impression of establishment.
- Scheduled appointments for over 100 patients daily, coordinated financials and treatment packages.
- Responsible for marketing, inventory, sales, training, and daily financials.
Education
Bachelor of Arts - Political Science And Pre-Law
The University of Georgia
Athens, GA05.2011
Skills
- Complex Problem-Solving
- Agile Principles
- Collaborative Mindset
- Presentations and Demonstrations
- Project Requirements
- User Acceptance Testing
- Project Management
- Business Process Mapping
- Customer Experience
- Practical Process Improvement
- Stakeholder Management
Timeline
Business Project Analyst
Thermo Fisher Scientific
06.2022 - 07.2023
Customer Service Representative II
Thermo Fisher Scientific
04.2021 - 06.2022
Customer Service Representative I
Thermo Fisher Scientific
08.2020 - 04.2021
General Manager, Lead Aesthetician
The Southern Skin & Beauty Bar
08.2018 - 02.2019
Medical Spa Manager
Georgia Dermatology Center And Med Spa
03.2012 - 03.2017
Bachelor of Arts - Political Science And Pre-Law
The University of Georgia
Similar Profiles
Emily RobinsonEmily Robinson
Pharmacy Technician II at Fisher Bioservices, Thermo Fisher ScientificPharmacy Technician II at Fisher Bioservices, Thermo Fisher Scientific
Rose Ann GaleraRose Ann Galera
Senior Safety Reporting Coordinator at Thermo Fisher ScientificSenior Safety Reporting Coordinator at Thermo Fisher Scientific
Justin MortonJustin Morton
Associate Project Manager at Thermo Fisher ScientificAssociate Project Manager at Thermo Fisher Scientific
Jessica MillerJessica Miller
Tech 3 Production Worker at Thermo Fisher ScientificTech 3 Production Worker at Thermo Fisher Scientific
Lauren WilsonLauren Wilson
Bartender at From the Earth Brewing CompanyBartender at From the Earth Brewing Company