James Quinn ADAMS
Fredericksburg,VA
Summary
Results-oriented General Manager with extensive experience in enhancing guest experiences and optimizing operational processes. Skilled in training and coaching teams, achieving measurable improvements in customer satisfaction and overall profitability.
Overview
11
11
years of professional experience
Work History
General Manager
HMP Properties/Hyatt Place Fredericksburg
Fredericksburg, VA
07.2023 - Current
- Analyzed operational processes, identifying areas for improvement to drive efficiency and productivity.
- Maintained compliance with safety regulations and quality standards across all hotel functions.
- Collaborated with vendors to negotiate contracts, securing favorable terms for supplies and services.
- Established key performance indicators to track progress towards business objectives and operational goals.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Increased annual revenue by 15% over years by implementing upsell and loyalty programs
- Overview Monthly P&L Reports
General Manager
HMP Properties/Staybridge Suites Quantico
Fredericksburg, VA
07.2018 - 07.2023
- Oversaw daily hotel operations, ensuring service excellence and guest satisfaction.
- Implemented cost control measures, optimizing budget allocations and reducing overhead expenses.
- Developed and executed strategic marketing initiatives to enhance brand visibility and occupancy rates.
- Trained and mentored staff, fostering a culture of teamwork and high performance within the team.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Interstate 1795 LLC/Comfort Suites/Quality Inn
Fredericksburg, VA
05.2016 - 07.2018
- Oversaw daily operations to ensure optimal guest satisfaction and service quality.
- Developed and implemented strategies to optimize revenue management and operational efficiency.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
- Analyzed financial reports to identify trends and adjust budget allocations accordingly.
- Established partnerships with local businesses to drive community engagement and increase hotel visibility.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Duel Property Manager
Server/Tasting Room Associate/Banquet Server
Potomac Point Winery & Vineyard
Stafford, VA
04.2015 - 08.2017
- Provided exceptional customer service, ensuring positive guest experiences during wine tastings and dining.
- Managed multiple tables efficiently, prioritizing service to enhance guest satisfaction and operational flow.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu offerings, wine pairings, and customer service techniques, fostering team development.
- Developed extensive knowledge of wine selections and vineyard operations to educate guests effectively.
Education
Air Traffic Control
CCBC
Pittsburgh, PA04-2004
High School Diploma -
Courtland High School
Spotsylvania, VA05-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Purchasing and planning
- Inventory control
- P&L management
- Training and coaching
- Customer relations
- Training and development
Timeline
General Manager
HMP Properties/Hyatt Place Fredericksburg
07.2023 - Current
General Manager
HMP Properties/Staybridge Suites Quantico
07.2018 - 07.2023
General Manager
Interstate 1795 LLC/Comfort Suites/Quality Inn
05.2016 - 07.2018
Server/Tasting Room Associate/Banquet Server
Potomac Point Winery & Vineyard
04.2015 - 08.2017
Air Traffic Control
CCBC
High School Diploma -
Courtland High School