Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

James Tucker Kitchengs

West Chester,PA

Summary

Commercially focused analytical instrumentation professional with nearly a decade of experience in customer success. My background includes commercializing service and support organizations, managing customer success across key accounts, and deploying a center of excellence for product demonstration and training. I have a strong background in Agilent instrumentation, Agilent service delivery, and The One Agilent Way. | MBA 2025

Overview

9
9
years of professional experience

Work History

Field Application Scientist

Syft Technologies
06.2024 - Current
  • Accountable for customer success with east coast accounts, including both Field Service & Applications.
  • Optimize the customer onboarding process for internal and external customers.
  • Maintain and operate a regional center of excellence to perform product demonstrations and customer training.
  • Collect and organize voice of customer feedback for product improvement and market development.
  • Develop, publish, and present marketing collateral at conferences such as ASMS, PittCon, SciX, etc...
  • Perform strategic marketing activities to include, market segmentation, competitive benchmarking, SWOT analysis, and
  • Support customer on-boarding with installation, familiarization, and applications training.

Customer Enablement Manager, Product Management

MOBILion Systems Inc
01.2024 - 05.2024
  • Managed customer experience from new product introduction through customer onboarding.
  • Accountable for service team success, operational excellence, technical training, and employee onboarding.
  • Provided product training to applications and service teams for new product rollout.
  • Maintained internal and external knowledge base sites.
  • Created and implemented customer support collateral and product documentation.
  • Provided service training to all internal and 3rd party service teams, as well as provided structured mentoring for internal employees.
  • Implemented remote service desk tool to enhance customer support experience & drive operational excellence.
  • Collaborated in user requirement creation and prioritization.

Senior Field Service Engineer

MOBILion Systems Inc
01.2021 - 12.2023
  • Created and implemented customer facing and internal knowledge base websites.
  • Created product documentation structure and wrote customer-facing manuals.
  • Lead Field Service Engineer covering national install base.
  • Performed installation and training on High Resolution Ion Mobility instrumentation.
  • Developed and implemented documentation structure in the creation of product support interface.
  • Interfaced cross-functionally with PD, Software, and Sales through the project team in the development of new products and product iterations.
  • Developed company installation package including checkout testing, customer training, and 3rd party integrations.

Field Service Engineer

MOBILion Systems Inc
09.2020 - 01.2021
  • Performed service and installation of high-resolution ion mobility mass spectrometry systems.
  • Supported customers through on-site service and remote technical support.
  • Coordinated and performed electromagnetic compatibility testing for ion mobility system to gain regulatory compliance for commercial release.
  • Performed installation, maintenance, and verification testing of Agilent 6500 and 6200 Series TOF/QTOF.
  • Acted as internal SME for Agilent and MOBILion instrumentation.

Field Service Engineer

Agilent Technologies
05.2017 - 09.2020
  • West Pharmaceutical Services account lead.
  • Lead service activities & acted as point person for day to day operations at enterprise customer account with over 300 assets.
  • Performed installation, repair, regulatory testing, and training on analytical instrumentation
  • Managed compliance documentation for service district to support USP 1058 compliance.
  • Integrated closely with customer metrology and quality teams.

Chemist

Noramco Inc/ Johnson & Johnson
05.2016 - 05.2017
  • Performed analytical testing for Active Pharmaceutical Ingredients.
  • Performed work in a GMP and DEA-regulated lab.

Education

MBA - MBA, Project Management Concentration

Louisiana State University At Shreveport
Shreveport, LA
08-2025

Bachelor of Science - Biology, Chemistry

Immaculata University
Immaculata, PA
05.2016

Skills

  • Customer Relationship Management
  • Voice of Customer
  • Support of Operational Excellence
  • Integration of Support & Sales Organizations
  • Project Management
  • Training & Mentoring

Websites

Timeline

Field Application Scientist

Syft Technologies
06.2024 - Current

Customer Enablement Manager, Product Management

MOBILion Systems Inc
01.2024 - 05.2024

Senior Field Service Engineer

MOBILion Systems Inc
01.2021 - 12.2023

Field Service Engineer

MOBILion Systems Inc
09.2020 - 01.2021

Field Service Engineer

Agilent Technologies
05.2017 - 09.2020

Chemist

Noramco Inc/ Johnson & Johnson
05.2016 - 05.2017

MBA - MBA, Project Management Concentration

Louisiana State University At Shreveport

Bachelor of Science - Biology, Chemistry

Immaculata University

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