James W. Cullen
South Lake Tahoe,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Inspection Supervisor
South Tahoe Public Utility
South Lake Tahoe, CA
03.2002 - 03.2024
- Conferred with management and subordinates to resolve problems or complaints.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Investigated customer complaints regarding quality issues and determined root cause analysis.
- Reviewed incoming raw materials for conformance with purchase orders prior to acceptance into inventory.
- Identified needs of customers promptly and efficiently.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Resolved complex problems related to inspection processes, equipment malfunctions, or personnel issues as they arose.
- Coordinated with other departments to ensure timely completion of projects.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Organized monthly meetings between quality assurance team members in order to review current practices and discuss opportunities for improvement.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Recommended opportunities for growth and advancement to motivate employees.
- Provided guidance, support, and mentorship to junior inspectors in order to improve their skillsets.
- Developed and implemented a comprehensive training program for new employees in the inspection department.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assistant Manager, Customer Service
Bi-State Petroleum
South Lake Tahoe, CA
05.1986 - 03.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Assigned work and monitored performance of project personnel.
Airline Station Manager
Pacific Coast Airlines
South Lake Tahoe, CA
05.1982 - 02.1986
- Organized promotional events at the station in order to increase brand awareness among consumers.
- Developed forward-thinking solutions to expected technical issues.
- Procured equipment to enable station to streamline operations.
- Adhered to company guidelines regarding safety measures for employees working in hazardous environments.
- Reconciled expenses to coincide with approved budgets.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Developed strategies for improving customer satisfaction ratings by implementing new services or programs.
- Provided technical support for staff members in the use of computer systems related to the station's operations.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Education
High School Diploma -
Saint Ignatious College Preparatory
San Francisco, CA06-1975
Skills
- Customer relationship management
- Employee training
- Problem solving
- Safety management
- Team leadership
- Inspection procedures
Affiliations
- I am a South Lake Tahoe Optomist member.
- I enjoy golfing, mountain bike riding, SUP, tennis,hiking and skiing.
Certification
- Class "A" license with tank and hazardous material certifications.
- Many certifications regarding water/sewer fields.
Custom
- I am proficient with computer skills including Excel, Word, AutoCad.
References
References available upon request.
Timeline
Inspection Supervisor
South Tahoe Public Utility
03.2002 - 03.2024
Assistant Manager, Customer Service
Bi-State Petroleum
05.1986 - 03.2022
Airline Station Manager
Pacific Coast Airlines
05.1982 - 02.1986
High School Diploma -
Saint Ignatious College Preparatory
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