Jamey Avancini
Roanoke,Virginia
Summary
Dynamic healthcare professional with extensive experience at Dr. Murray Joiner, excelling in patient care coordination and referral management. Proven ability in insurance verification and accurate documentation, fostering strong relationships with patients and providers. Recognized for enhancing operational efficiency and training staff, ensuring adherence to clinical quality standards.
Overview
26
26
years of professional experience
Work History
Referral Coordinator
Dr. Murray Joiner
06.2025 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed documentation and scheduling for referral processes, enhancing workflow efficiency.
- Communicated effectively with patients and providers, fostering strong relationships and trust.
- Streamlined referral tracking system, improving accuracy in appointment scheduling.
- Trained new staff on referral procedures, promoting adherence to protocols and best practices.
- Analyzed referral trends to identify areas for improvement in patient services and operations.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Medical Assistant
Dr. Murray Joiner
03.2000 - Current
- Assisted with patient intake, ensuring accurate collection of medical histories and insurance information.
- Managed scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols.
- Conducted routine laboratory tests, maintaining quality control standards and ensuring accurate results.
- Educated patients on treatment plans and preventive care, fostering strong patient-provider relationships.
- Collaborated with healthcare team to streamline processes, enhancing overall clinic efficiency and service delivery.
- Trained new staff on office procedures and clinical protocols, promoting a cohesive work environment.
- Implemented electronic health record system improvements, increasing data accuracy and accessibility for staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Marketing Liason
Dr. Murray Joiner
03.2000 - Current
- Developed marketing strategies to enhance client engagement and brand awareness.
- Coordinated marketing campaigns across multiple channels to maximize outreach.
- Analyzed market trends to inform strategic decision-making and campaign adjustments.
- Collaborated with cross-functional teams to streamline project workflows and improve communication.
- Managed vendor relationships to ensure alignment with marketing objectives and budget constraints.
Interventional Procedure Assistant
Dr. Murray Joiner
03.2000 - Current
- Coordinated scheduling and appointment management for patient consultations.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Streamlined office procedures to enhance operational efficiency and patient flow.
- Provided support in preparing medical documents and reports for physician review.
- Mentored junior assistants to ensure adherence to best practices in patient care support.
Education
Associate of Science - Medical Assistant
Dominion College
Roanoke, VA06-2000
Skills
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Record preparation
- Intramuscular Intra dermal & injections
- Venipuncture
- IV placement
- Lead generation
- Referring physician communication
- Medical clinical procedures
- Patient care assessment
- Patient education and counseling
- Decision-making
- Employee recruitment and hiring
- Employee supervision
- Healthcare delivery
- Clinical quality program standards
Timeline
Referral Coordinator
Dr. Murray Joiner
06.2025 - Current
Medical Assistant
Dr. Murray Joiner
03.2000 - Current
Marketing Liason
Dr. Murray Joiner
03.2000 - Current
Interventional Procedure Assistant
Dr. Murray Joiner
03.2000 - Current
Associate of Science - Medical Assistant
Dominion College