Jamey Blankenship
Pataskala
Summary
Results-driven Operations Manager with extensive experience leading cross-functional teams, optimizing performance, and driving organizational growth. Proven ability to coach leaders, improve employee engagement, and implement process improvements that enhance productivity. Passionate about developing talent, building high-performing teams, and aligning learning initiatives with business strategy. Seeking to leverage operational expertise and leadership development experience in a Talent Development role.
Overview
20
20
years of professional experience
Work History
Chief Operating Officer
Northstar Family Dental
Lewis Center
07.2014 - Current
- Manage daily administrative functions for a multi-million-dollar dental practice.
- Lead operational strategy to promote growth and adaptability.
- Created and standardized company-wide onboarding and training processes.
- Maximize employee skills and knowledge to achieve the highest performance goals.
- Provide coaching to department leaders to strengthen leadership capability, and team outcomes.
- HR functions, including hiring, onboarding, and retention of an effective and diverse team.
- Promote positive, on-brand culture.
- Utilize effective communication and active listening to exceed patient and employee needs.
- Foster a proactive attitude and future-focused thinking among the team in a high-volume environment.
Server/Trainer
Red Robin
Columbus
01.2006 - 05.2017
- Educated servers on menu, memorization strategies and how to convey information clearly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Instructed new staff members on food handling procedures and service techniques.
- Provided exceptional service to high volume of daily customers.
- Multitasked effectively to deliver menu items to guests.
Office Manager
Fixari Family Dental
Columbus
10.2011 - 01.2014
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Education
MBA - Healthcare Management
University of Phoenix
Online06.2010
Bachelor of Arts - Sociology, Women And Family Studies
Otterbein University
Westerville, OH06.2007
Skills
- Operations administration
- Business analysis
- Delegation
- Strategic planning
- Culture creation
- Employee coaching
- Team building and leadership
- Performance optimization
Timeline
Chief Operating Officer
Northstar Family Dental
07.2014 - Current
Office Manager
Fixari Family Dental
10.2011 - 01.2014
Server/Trainer
Red Robin
01.2006 - 05.2017
MBA - Healthcare Management
University of Phoenix
Bachelor of Arts - Sociology, Women And Family Studies
Otterbein University